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《 ONTAP AutoSupport 网络解决指南》

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ontap-9
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core
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适用场景

  • ONTAP 9
  • AutoSupport
  • 运输
    • HTTP
    • HTTP
    • SMTP
  • 网络连接

问题描述

本指南将帮助您根据网络问题描述确定正确的解决方案。

例如:

  • 操作超时
  • 没有到主机的路由
  • 无法连接错误

这表示ONTAP 使用的路由无效或无法获取路由。

  • 查看LIF和路由配置、确保ONTAP正在使用管理接口。(节点管理和集群管理LIF)

要获得更顺畅的体验、请运行以下命令收集节点配置

验证当前配置

::>autosupport show -node <node name> -instance

Node: cluster-01

State: enable
SMTP Mail Hosts: mailhost
From Address: admin@email.com
List of To Addresses: address1@email.com,address2@email.com
List of Noteto Addresses: -
List of Partner Addresses: -
Send AutoSupport Messages to Vendor Support: enable
Protocol to Contact Support: HTTP or HTTPS
Support Proxy URL:

验证连接是否良好
cluster1::> system node autosupport check show -node node2 On Demand Node HTTP/HTTPS Server SMTP Configuration ---------------- ---------- ---------- ---------- ------------- node2 ok ok ok ok
连接失败
  • 如果连接失败、您必须检查连接和防火墙规则是否允许访问support.netapp.com

操作步骤

网络连接错误 解决方案
操作超时
  • libCurl错误(6):无法解析主机名
  • 错误:无法解析主机
  • 消息:无法解析主机upport.netapp.com'
无法连接到2620:10a:4005:c000::a78:2d11:无
到主机的路由

通常可以忽略此问题。  如果对管理SVM使用IPv6,则这是相关的。否则、它只是路由问题描述(IP配置、路由或主机名解析)的现象。

消息:连接到216.240.21.18端口443失败:连接被拒绝

 

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