AutoSupport传送失败、并显示错误：操作在ONTAP中超时

适用场景

• ONTAP 9
• AutoSupport
  • HTTPS
  • SMTP
• 透明代理/防火墙

问题描述

由于访问ASUP 目标超时、集群中的一个或多个节点无法发送AutoSupport数据。  有关可能报告此错误的各种命令的示例、请参见以下内容：

• Command system node autosupport check show-details  报告 Error: Timeout was reached when connecting to the server - 'support.netapp.com'

示例：

cluster1::> system node autosupport check show-details -node cluster1-1a
Node: cluster1-1a

Category: https
      Component: https-put-destination
       Status: failed
       Detail: HTTPS PUT connectivity check failed for destination:
           https://support.netapp.com/put/AsupPut/. Error: Timeout
           was reached when connecting to the server -
           'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity       Component: https-post-destination
       Status: failed
       Detail: HTTPS POST connectivity check failed for destination:
           https://support.netapp.com/asupprod/post/1.0/postAsup.
           Error: Timeout was reached when connecting to the server
           - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity

...

Category: on-demand
      Component: ondemand-server
       Status: failed
       Detail: AutoSupport OnDemand connectivity check failed for
           destination:
           https://support.netapp.com/aods/asupmessage. Error:
           Timeout was reached when connecting to the server -
           'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity

Category: configuration
      Component: configuration
       Status: ok
       Detail: No confhistory iguration issues found.
5 entries were displayed.

 

• Command system autosupport history show  报告 transmission-failed Failed to connect to support.netapp.com ... Operation timed out

示例：

cluster1::*> system autosupport history show -node * -fields node,seq-num,status,error,destination
node seq-num destination status error
---------- ------- ----------- ------ -----
node1-01 762159 smtp ignore
node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out

 

• 在notifyd.log: 错误  message: Closing connection #0 中、后跟HTTP/SMTP错误：

示例(HTTPS)：

(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)

示例(SMTP)：

(message: Trying MAIL_HOST_IP...
(message: Operation timed out)