AutoSupport 交付失败，出现错误：操作在 ONTAP 中超时

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适用于

ONTAP 9
AutoSupport
- HTTPS
- SMTP
透明代理/防火墙

问题描述

由于到达 ASUP 目的地的超时，集群中的一个或多个节点无法发送 ASUP (AutoSupport) 数据。有关可能报告此错误的各种命令的示例，请参阅以下内容：

命令 system node autosupport check show-details 报告 Error: Timeout was reached when connecting to the server - 'support.netapp.com'

示例：

cluster1::> system node autosupport check show-details -node cluster1-1a Node: cluster1-1a Category: https Component: https-put-destination Status: failed Detail: HTTPS PUT connectivity check failed for destination: https://support.netapp.com/put/AsupPut/. Error: Timeout was reached when connecting to the server - 'support.netapp.com' Corrective Action: Possible network configuration issue. Ensure that you have network connectivity Component: https-post-destination Status: failed Detail: HTTPS POST connectivity check failed for destination: https://support.netapp.com/asupprod/post/1.0/postAsup. Error: Timeout was reached when connecting to the server - 'support.netapp.com' Corrective Action: Possible network configuration issue. Ensure that you have network connectivity ... Category: on-demand Component: ondemand-server Status: failed Detail: AutoSupport OnDemand connectivity check failed for destination: https://support.netapp.com/aods/asupmessage. Error: Timeout was reached when connecting to the server - 'support.netapp.com' Corrective Action: Possible network configuration issue. Ensure that you have network connectivity Category: configuration Component: configuration Status: ok Detail: No confhistory iguration issues found. 5 entries were displayed.

命令 system autosupport history show 报告 transmission-failed Failed to connect to support.netapp.com ... Operation timed out

示例：

cluster1::*> system autosupport history show -node * -fields node,seq-num,status,error,destination node seq-num destination status error ---------- ------- ----------- ------ ----- node1-01 762159 smtp ignore node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out
node1-01 762160 smtp 8/26/2025 12:46:09 transmission-failed Failed sending data to the peer node1-01 762160 http 8/26/2025 12:47:38 transmission-failed Recv failure: Operation timed out

notifyd.log: 出错message: Closing connection #0 后出现 HTTP/SMTP 错误：

示例 (HTTPS)：

(message: Trying 216.240.21.18... (message: Failed to connect to support.netapp.com port 443: Operation timed out)

示例 (SMTP)：

(message: Trying MAIL_HOST_IP... (message: Operation timed out)

用户收到以下电子邮件通知：

Unable to send autosupport. productTrapData = AutoSupport mail (HA Group Notification from Nodename (USER_TRIGGERED (ALL:)) NOTICE) was not sent. The system will drop the message. productSerialNum = 1-80-0000xx

发生原因

"操作超时"表示从节点到 support.netapp.com 或 SMTP 服务器存在网络问题
AutoSupport 传输能够路由出节点，但无法到达目的地（support.netapp.com 为 HTTPS），或者没有收到响应。这可能与以下方面有关：
- 路由配置
- 防火墙配置
- 透明代理配置
- 不正确的 ONTAP 集群配置

解决方案

与您的网络团队合作确认：
- 任何防火墙/透明代理都应允许来自 ONTAP 的连接（例如 ACL）
  - 允许列出所有集群和节点管理 LIF IP 地址
  - 确保将任何防火墙配置为允许对相应端口的 support.netapp.com/cn 进行出站访问：
    - HTTPS: 443
    - SMTPS: 587
    - SMTP: 25

其他不太常见的解决方案：

确保 ONTAP 中使用的路由可以到达目的地（support.netapp.com/cn 或 SMTP 服务器）
验证网络中没有可能抑制 AutoSupport 通信的重复 IP 地址
确保 e0m（如果已配置）与 mgmt lifs 位于同一子网
确认路由表在 ONTAP 中配置正确，并且节点路由表具有 mgmt LIF 中使用子网的默认网关。

追加信息

注：

AutoSupport 传输可以在节点管理和集群管理 LIF 上发生
当集群间和管理 LIF 在同一子网中配置，或者集群间网关与静态路由关联的度量权重较低时，如果路由与集群间 LIF 关联，管理流量将尝试通过集群间 LIF 传输流量
- 在不同的子网中设置集群间 LIF 和管理 LIF 以避免此问题
根据您的网络路由，这可能会被外部防火墙阻止，并且 AutoSupport 和 NTP 连接将失败
- 通过运行 network interface modify -vserver vserver name -lif intercluster LIF -status-admin down 临时测试以验证流量是否使用管理 LIF
- 确认后，再次启用此 LIF network interface modify -vserver vserver name -lif intercluster LIF -status-admin up
要到达 notifyd.log - ::> node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log