E系列AutoSupport消息传送失败、并显示空或503 HTTP状态代码

• E 系列
• SANtricity操作系统
• StorageGRID设备
• AutoSupport

• 未传送E系列AutoSupport消息
• 发送以下严重警报：

An ASUP message could not be delivered from the array management host <eos-a/eos-b> to NetApp ASUP  https gateway https://support.netapp.com/put/AsupPut/.

• ASUP-TRANSMISSION-LOGS 表示：
  • AutoSupport message delivery failed. Server returned HTTP status code: null.
  • AutoSupport message delivery failed. Server returned HTTP status code: 503.
• WEB-SERVER-TRACE-LOG-A.7Z 指示连接到support.netapp.com:443 (IP 216.240.21.18)失败：
  • INFO [SMMonitorTask-4770] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
INFO [SMMonitorTask-4770] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '<ASUP_FILE>' and writing to output stream
ERROR [SMMonitorTask-4770] trace [ASUPHTTPClient.java:697] [requestId=0, deviceId=N/A] ASUP message upload failed, null status code
  • INFO [SMMonitorTask-3946] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
INFO [SMMonitorTask-3946] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '<ASUP_FILE>' and writing to output stream
WARN [SMMonitorTask-3946] trace [ASUPHTTPClient.java:1201] [requestId=0, deviceId=N/A] AOD HTTP response has error status: 503
ERROR [SMMonitorTask-3946] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 503
• 这些错误将自动解决