E系列AutoSupport消息传送失败、并显示HTTP错误代码408或503

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Category:: e-series-systems

Specialty:: esg<a>20098715</a>

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适用场景

E 系列
StorageGRID 设备

问题描述

用户每天通过电子邮件收到指示AutoSupport交付失败的警报：

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

E系列 web-server-trace-log 日志文件提供了有关AutoSupport故障的其他详细信息。AutoSupport上传失败，并显示 HTTP状态代码 408 或 503。

2024-01-01 21:15:33,646 ERROR [SMMonitorTask-6106] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 408 Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:701) Caller+1 at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695) Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386) Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290) Caller+4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)

2024-01-07 21:10:59,720 ERROR [SMMonitorTask-6280] trace [ASUPHTTPClient.java:701] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 503 Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:701) Caller+1 at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695) Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386) Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)