网络代理服务器会阻止E系列AutoSupport传输

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Category:: e-series-systems

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适用场景

E 系列
通过代理服务器(HTTPS)提供AutoSupport

问题描述

存储阵列每天发送电子邮件：

An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway

web-server-trace-log -%服务器跟踪显示NetApp支持服务器正在通过内部代理服务器进行连接，但连接被拒绝：

INFO [SMMonitorTask-4745] trace [ASUPHTTPClient.java:983] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: 172.00.0.00:443, IP 172.00.0.00 ERROR [SMMonitorTask-4745] trace [ASUPHTTPClient.java:749][requestId=0, deviceId=N/A] Socket read/write failed. Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749) Caller+1 at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2126) Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397) Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)Caller+4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44) java.net.ConnectException: Connection refused (Connection refused)

INFO [SMMonitorTask-4745] trace [ASUPTask.java:1301] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_AOD_POLL, source: AUTO_SUPPORT_ARRAY_POLLING, status: FAIL

ASUP-TRANSMISSION_LOGS

Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:storageArray1, SAID:6D039EA000993C0900000000631B0000, Chassis Serial Number:99999999999, Thread ID:2,041,477, Delivery Method:HTTPS, Sequence Number:1037, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed as the server is not reachable.