无法交付E系列AutoSupport
适用场景
NetApp E 系列
问题描述
AutoSupport失败消息错误包文件不可用
Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:AOD Trigger Query, Status:FAILED, Storage Array:, SAID:6D039EA0002BD3390000000060700331, Thread ID:668,069, Delivery Method:HTTPS, Sequence Number:793, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message bundle file not available.
查看 web-server-trace-log 日志每日 AutoSupport ASUP 启动并成功完成并交付
INFO [SMMonitorTask-1944] trace [ASUPCollectionService.java:45] [requestId=0, deviceId=N/A] Array CSB collection is starting, file: /msw_data/data/monitor/supportdata/draft/BUNDLE.Daily.6D039EA0002BD3390000000060700331.1650183424859/BUNDLE.Daily.6D039EA0002BD3390000000060700331.1650183424859.7z
INFO [SMMonitorTask-1532] trace [ASUPHTTPClient.java:1022] [requestId=0, deviceId=N/A] Connecting to HTTPS server: support.netapp.com:443, IP 216.240.21.18
INFO [SMMonitorTask-1944] trace [ASUPTask.java:1326] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_COLLECTION, source: AUTO_SUPPORT_DAILY_SCHEDULE, status: SUCCESS