网络代理服务器会阻止E系列AutoSupport传输
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- Category:
- e-series-systems
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- esg<a>2009895359</a>
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适用场景
- NetApp E系列。
- 通过代理服务器(HTTPS)提供AutoSupport。
问题描述
- 存储阵列 每天发送包含以下内容的电子邮件：
An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway- 在E系列支持包中，web-server-trace-log-%服务器跟踪显示NetApp支持服务器正在通过内部代理服务器进行连接，但连接被拒绝 ：
2024-01-07 22:47:37,663 INFO [SMMonitorTask-4745] trace [ASUPHTTPClient.java:983] [requestId=0, deviceId=N/A] Connecting to HTTPS proxy server: 172.00.0.00:443, IP 172.00.0.00
2024-01-0722:47:37,669 ERROR [SMMonitorTask-4745] trace [ASUPHTTPClient.java:749][requestId=0, deviceId=N/A] Socket read/write failed.
Caller+0 at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
Caller+1 at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2126)
Caller+2 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397)
Caller+3 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)Caller+4 at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
java.net.ConnectException: Connection refused (Connection refused)
2024-01-07 22:47:37,963 INFO [SMMonitorTask-4745] trace [ASUPTask.java:1301] [requestId=0, deviceId=N/A] ASUP task complete, task: AUTO_SUPPORT_AOD_POLL, source: AUTO_SUPPORT_ARRAY_POLLING, status: FAIL
- ASUP-TRA文_LOGS显示、"Data AutoSupport消息派送失败、因为服务器不可清理"：
1/7/24 10:48:14 UTC -> Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:storageArray1, SAID:6D039EA000993C0900000000631B0000, Chassis Serial Number:99999999999, Thread ID:2,041,477, Delivery Method:HTTPS, Sequence Number:1037, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message dispatch failed as the server is not reachable.