尝试从BlueXP 创建支持案例时出现警告
适用场景
- NetApp BlueXP
- Cloud Volumes ONTAP
- 免费许可证
问题描述
尝试从BlueXP 创建支持案例时、将显示以下警告消息
"Our records indicate that this product (serial # XXXX) does not have an active support agreement. To purchase or renew an agreement on-line, go to the Service Contracts
page.
In order to submit a case/rma on a product without a support agreement you must agree to pay a $8000 support fee. Also, if after further examination NetApp reaches the conclusion that the contractual warranty is still fully or in part applicable, the
$8000 cost will be refunded proportionally. If you agree to pay this one time support fee, your case/rma will be processed immediately (we will follow-up to obtain payment information). If you just purchased or renewed an agreement through the Service
Contracts page, this $8000 will be applied to the new agreement.
If you feel you have received this message in error, and that this product does have an active support agreement, please select the second option below. You will be allowed to submit your case/rma, but it will be put on hold until the agreement issue is resolved. A NetApp representative will contact you
shortly."