EMS日志报告"SP 5.x上出现sp.userlist.update.failed"错误
状态信息
适用场景
- AFF A300、AFF A200
- FAS8200、FAS2650、FAS2620
- 服务处理器固件5.8及更早版本
问题描述
- EMS日志报告以下错误。
示例:
[?] Thu Dec 12 14:00:00 JST [node: sp_cluster_user_mgmt_wq_wq: sp.userlist.update.failed:error]: Error updating SP user information, Communication error (action 7).
[?] Fri Sep 17 18:20:40 JST [node: cf_worker: spmgmt.driver.timeout:error]: The software driver for the Service Processor (SP) detected a problem: Cannot send takeover configuration..
[?] Fri Sep 17 18:20:40 JST [node: cf_worker: cf.hwassist.notifyCfgFailed:alert]: Failed to update the hardware-assist configuration with hardware component (SP): SP communication error(7).
- SP配置信息将
unknown
在""sysconfig -a
输出上变为""。
示例:
Service Processor Status: Online
Firmware Version: 5.5P1
Ethernet Link: down, full duplex, auto-neg complete
Using DHCP: no
IPv4 configuration:
IP Address: unknown
Netmask: unknown
Gateway: unknown