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OnCommand Unified Manager Web 用户界面无法加载并报告错误 " 中间件的注册表数据可能已损坏 "

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适用场景

  • OnCommand Unified Manager (UM) 6.x
  • OnCommand 统一管理器( UM ) 7.0 , 7.1

问题描述

  • 在所有服务均已启动且采集成功的情况下,无法访问 OnCommand 统一管理器( UM ) Web 用户界面( WebUI )。
  • 已成功将 UM 从 6.x 升级到 7.0 。

浏览器中显示的错误为:

500 Internal Server Error. Contact NetApp customer support.
ErrorDetails : Middleware's registry data is possibly corrupted or clientAuth certificates are missing.

反向代理( RP )日志中显示的错误类似于以下内容:

error: Unauthorized request from ::ffff:159.50.239.166 to /registry/
error: AuthorizationError: INVALID_PURPOSE
info: Registry server is up and running at port ===> 8443
error: Unauthorized request from ::ffff:127.0.0.1 to /registry
error: AuthorizationError: DEPTH_ZERO_SELF_SIGNED_CERT
error: [SyntaxError: Unexpected end of input]
info: route initSuccess = false
error: RP is running in Error Mode

RP 日志位于以下位置:

  • Windows Server
    \ProgramData\NetApp\OnCommandAppData\ocum\log\rp-<year>-<month>-<day>.log
  • RHEL/OVA 部署:
    /var/log/ocum/rp-<year>-<month>-<day>.log

要访问 OVA 部署的日志,请参阅以下知识库文章 : How to access Active IQ Unified Manager Virtual Machine ( OVA ) DIAG shell

 

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