AutoSupport 传送失败，并在 ONTAP 中出现错误 Operation timed out

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Category:: ontap-9

Specialty:: core<a>ASUP</a><a> AutoSupport </a>

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状态信息

适用场景

ONTAP 9
AutoSupport
HTTPS
HTTP
SMTP
透明代理 / 防火墙

问题描述

集群中的一个或多个节点无法使用 HTTP/HTTPS 发送 AutoSupport ，并显示以下错误：

::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination node seq-num destination status error ---------- ------- ----------- ------ ----- node1-01 762159 smtp ignore node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out

notifyd 日志中的错误：

::> node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log

从以下消息开始，直到显示真正的错误消息为止。

message: Closing connection #0

HTTP

(message: Trying 216.240.21.18... (message: Failed to connect to support.netapp.com port 443: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP... (message: Operation timed out)