AutoSupport 传送失败，并在 ONTAP 中出现错误 Operation timed out

适用场景

• ONTAP 9
• AutoSupport
• HTTPS
• SMTP
• 透明代理/防火墙

问题描述

• 集群中的一个或多个节点无法 使用 HTTP/HTTPS发送AutoSupport、并显示错误：

::*> system autosupport history show -node * -fields node ,seq-num ,status ,error ,destination
node seq-num destination status error
---------- ------- ----------- ------ -----
node1-01 762159 smtp ignore
node1-01 762159 http transmission-failed Failed to connect to support.netapp.com port 443: Operation timed out

• 出现 notifyd.log: 错误、  message: Closing connection #0 然后出现HTTP/SMTP错误：

HTTP

(message: Trying 216.240.21.18...
(message: Failed to connect to support.netapp.com port 443: Operation timed out)

SMTP

(message: Trying MAIL_HOST_IP...
(message: Operation timed out)

• e0m (如果已配置)与管理IF位于同一子网中
• 确认在ONTAP中配置了正确的路由表--在ONTAP中配置了正确的路由表
• 节点路由表具有用于管理lf的子网的默认网关