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从开始,无法提供 E 系列 DBM 备份 AutoSupport 20 年 9 月 30 日

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适用于

  • E 系列 E2800 , E5700 和 EF600 平台。
  • StorageGRID 设备 SG57xx 和 SG6000 系列。
  • E 系列 DBM 备份 AutoSupport 。
    • 注意:E 系列每日,每周和关键 AutoSupport 不受此问题影响。
  • 无法传送 AutoSupport"ASUP" 电子邮件警报,此警报已于 20 年 9 月 30 日启动。

问题描述

  • 用户收到 ASUP 消息无法传送。警报从 9 月 30 日左右开始,每天持续发出。

An ASUP message could not be delivered from the array management host eos-x to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/

  • E 系列 AutoSupport 传输日志(asup-transmission-logs.txt) 指示 ASUP 交付失败,并返回 HTTP 状态代码 500 。

9/31/20 22:30:59 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:Delivery Retry, Status:FAILED, Storage Array:, SAID:6D039EA0001A6D3A00000000XXXXXXXX, Chassis Serial Number:XXXXXXXXXXXX, Thread ID:234,412, Delivery Method:HTTPS, Sequence Number:24, Delivery URI:support.netapp.com/put/AsupPut/, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:AutoSupport message delivery failed. Server returned HTTP status code: 500.

  • E 系列 Web 服务器日志(web-server-trace-log-X.7z)指示 DBM ASUP 无法在返回 HTTP 状态代码 500 的情况下交付。

2020-09-31 22:30:45,341 INFO [SMMonitorTask-431] trace [ASUPHTTPClient.java:1370] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Dbmfile.6D039EA0001A6D3A00000000XXXXXXXX..1601545736357.7z' and writing to output stream
2020-10-01 22:30:59,758 ERROR [SMMonitorTask-431] trace [ASUPHTTPClient.java:704] [requestId=0, deviceId=N/A] ASUP message upload failed, status code 500
Caller+0         at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:704)
Caller+1         at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1715)
Caller+2         at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1394)
Caller+3         at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1297)
Caller+4         at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:39)
2020-10-01 12:30:59,759 ERROR [SMMonitorTask-431] trace [ASUPTask.java:1726] [requestId=0, deviceId=N/A] Dispatching ASUP Bundle is failed

 

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