跳转到主内容

已超过E系列最高温度—AutoSupport 消息

Views:
3
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

适用场景

  • NetApp E 系列
  • StorageGRID

事件摘要

  • 生成的AutoSupport 消息的标题为:

E-Series Notification from E2860 (Maximum temperature exceeded) CRITICAL

  • 此时将使用现象 生成一个关联案例:

EHWENC:E-Series Notification from nhdc2sga04 (Maximum temperature exceeded) CRITICAL

验证

  1. 登录到SANtricity 存储管理器或SANtricity 系统管理器
  2. 确认SANtricity 在Recovery Guru中报告了以下多条错误消息之一:

Failure Entry 4: MAX_TEMP_EXCEEDED-Recovery Failure Type Code: 8

Storage array: NetApp_E2700

Component reporting problem: Thermal sensor

Status: UNKNOWN

Location: Controller/Drive Shelf 99 Power supply canister (Top)

Component requiring service: Temperature sensor

Shelf: Controller/Drive shelf 99

解决方法

  1. 检查数据中心温度是否在硬件规格范围内
  2. 检查机箱前后附近的环境温度是否符合规格
  3. 请联系NetApp技术支持以获得更多支持

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
Scan to view the article on your device