E系列控制器冗余丢失—AutoSupport 消息
适用场景
事件摘要
SANtricity 报告 Controller redundancy lost Recovery Guru中的事件
验证
MAJOR-EVENT-LOG显示Controller redundancy lost，Event type: 2829
Date/Time: <DATE/TIME>
Sequence number: 557252
Event type: 2829
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Controller redundancy lost
Event specific codes: 0/0/0
Component type: Controller
Component location: Shelf 99, Bay B
Logged by: Controller in bay B
Recoveru Guru显示备用控制器Failed处于状态：
Failure Entry XX: OFFLINE_CTL-Recovery Failure Type Code: 28
Storage array: <ARRAY>
Component reporting problem: Controller in bay A
Status: Failed
Location: Controller/Drive shelf 99, Controller in bay A
Replacement part number: E5700A-64GB
Board ID: 5700
Submodel ID: 360
Serial number: <SERIAL NO>
Component requiring service: Controller in bay A
Service action (removal) allowed: Yes
Service action LED on component: No
解决方法
- 将备用控制器重新联机。
- 如果控制器未保持联机状态、请联系 NetApp技术支持 并参考本文以获得进一步帮助。解决方案 可能需要更换部件。
- 联系 NetApp技术支持时、请在E系列控制器的背面显示上提供7-段代码。这有助于对控制器问题描述 进行故障排除。
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