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E系列控制器缓存电池出现故障—AutoSupport 消息

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适用场景

NetApp E 系列

事件摘要

恢复大师中的SANtricity错误: FAILED_BATTERY-Recovery Failure Type Code: 6 

验证

  • recovery-Guru过程 文件显示的失败条目 FAILED_BATTERY-Recovery Failure Type Code: 6

  • 主事件日志 文件显示 Controller cache battery failedEvent Type 210C

  • SHELVES storage-array-profile 文件中的部分将电池状态显示为 Failed

示例:

     Battery status:        Failed       
     Location:           Controller B     
     Age:              1,825 days      
     Days until replacement:    Not applicable    
     Last learn cycle:       2021/01/21      
     Next learn cycle:       2021/03/18      
     Weeks between learn cycles:  8           
     Part number:          PN 36540-06      
     Serial number:        <SERIAL NUMBER>   
     Vendor:            VN LSI        
     Date of manufacture:      2015/07/01   

  • bidShow(255,0,0,0,0,0,0,0,0,0) State-capture-data文件中的命令输出提供了有关电池故障的更多详细信息、包括其安全状态。以下示例显示了电池电压不足安全状态已触发、从而导致其发生故障。
    • CUV:电池电压不足
    • CUVC:电池电压不足
    • COV:电池过电压
    • OCC#:费用 编号过载
    • OCC:充电恢复的电流过大
    • OCD#:放电 编号过流
    • OCD:放电恢复中的过电
    • AOLD:放电过载 
    • ASCC:充电电路短 
    • ASCD:放电中存在短暂电路 
    • OTC:电荷温度过高
    • OTD:放电温度过高
    • UTC:电荷温度不足
    • UTD:放电时温度不足

SafetyStatus:      0x00000001 [ CUV ]

解决方法

  1. 必须先评估任何BBU故障、以确保在更换之前运行当前控制器代码​​​​​ 尤其适用于以下主要版本:
  • 08.20.XX.XX—必须为08.20.27.00或更高版本
  • 08.25.XX.XX—必须为08.25.14或更高版本。
  • 08.3.XX.XX—必须为08.30.50.01或更高版本。
  • 08.40.XX.XX—必须为08.40.60.01或更高版本。
  • 该平台的所有其他版本均可在 SANtricity 支持表中进行验证
  1. 如果控制器固件不是上述最新版本、则必须先更新固件。
  2. 更新固件后、必须运行新的手动记忆周期 - 如何使用SANtricity手动启动电池记忆周期
  3. 在极少数情况下、可能需要运行两次才能完全恢复受先前降速代码问题影响的电池。
  4. 如果上述方法都不能解决问题描述问题、 

    Solution might require a part replacement. Please contact NetApp Technical Support or log into the NetApp Support Site to create a case. Reference this article for further assistance.

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