跳转到主内容

E系列系统无法通过SMTP发送AutoSupport

Views:
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg<a>2009年644453</a>
Last Updated:

适用场景

E 系列
基于SMTP的AutoSupport

问题描述

  • E系列系统无法通过SMTP发送AutoSupport
  • ASUP-TRANSMISSION-LOGS 显示消息传送失败 A handshake error occurred during message delivery

Priority:CRITICAL, ASUP Message Type:Daily Schedule, ASUP Task Type:Delivery, Status:FAILED, Storage Array:<ARRAY>, SAID:<SAID>, Chassis Serial Number:<SERIAL>, Thread ID:<TID>, Delivery Method:SMTP, Sequence Number:<SEQUENCE_NUMBER>, Delivery URI:N/A, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:A handshake error occurred during message delivery.

  • web-server-trace-log-B.txt 显示因而导致的异常 read timeout on connection  
    • SMTP sender error, com.sun.mail.smtp.SMTPSendFailedException: 421 4.4.1 collect: read timeout on connection from xxxxxx from=<xxxx@xxxx>
    • SMTP message send failed to: xxxxxx

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.