系统启动失败，并显示"Resetting SP from primary FW"或"SP IPMI failure"

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Category:: fas-systems

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适用于

FAS2620，FAS2650
FAS2720，FAS2750
AFF C190
AFF A150，A220
AFF A300 / FAS8200
AFF A900

问题描述

节点关闭，EMS 日志显示 SP HBT MISSED 或 SP HBT STOPPED。

[nodename: monitor: monitor.globalStatus.critical:EMERGENCY]: Multiple fans has failed: Sysfan1 F1, Sysfan1 F2, Sysfan2 F1, Sysfan2 F2. Power Supply Status Critical: PSU1. [nodename: monitor: monitor.globalStatus.critical:EMERGENCY]: Power Supply Status Critical: PSU1. [nodename: cphmd: hm.alert.cleared:notice]: Alert Id = CriticalFruMultiFaultAlert , Alerting Resource = XXXXXXXXXXXX cleared by monitor chassis [Nodename: spsm_listener: callhome.sp.hbt.missed:notice]: Call home for SP HBT MISSED [Nodename: spsm_listener: callhome.sp.hbt.stopped:alert]: Call home for SP HBT STOPPED

或 Service Processor (SP) 报告控制台日志中的 SP load is high 错误，节点关闭。

节点从 SP 引导失败：

Warning: Unable to list entries on node-01. RPC: Couldn't make connection [from mgwd on node "Node-02" (VSID: -1) to mgwd at xxx.xxx.xxx.xxx] Error: command failed: RPC: Couldn't make connection [from mgwd on node "Node-02" (VSID: -1) to mgwd at xxx.xxx.xxx.xxx]

节点从 Loader 引导失败，错误：

LOADER-A> boot_ontap Loading X86_64/freebsd・・・ Loading X86_64/freebsd・・・ Starting program at ・・・ NetApp Data ONTAP 9.3P4 *************************************** This platform is not supported in this release. The system will now halt *************************************** BIOS Version: 11.1 Portions Copyright (C) 2014-2017 NetApp, Inc. All Rights Reserved. Initializing System Memory ... Loading Device Drivers ... Waiting for SP ... SP failure. Resetting SP from primary FW. This can take a few minutes

- 或 -

Failed to recover SP IPMI:Get controller FRU inventory:failed IPMI:Get midplane FRU 0 inventory:failed Configuring Devices ... IPMI PCI Slot Control failed. CPU = 1 Processor(s) Detected. Intel(R) Xeon(R) CPU D-1587 @ 1.70GHz (CPU 0) CPUID: 0x00050664. Cores per Processor = 16 131072 MB System RAM Installed. SATA (AHCI) Device: SV9MST6D120GLM41NP Boot Loader version 6.0.10 Copyright (C) 2000-2003 Broadcom Corporation. Portions Copyright (C) 2002-2020 NetApp, Inc. All Rights Reserved. BIOS POST Failure(s) detected: SP IPMI failure. Abort AUTOBOOT

即使更换主板后，关闭的控制器仍无法启动并出现相同错误
SP events all 消息：

Record 231: Sun Aug 1 00:25:04 2021 [SysFW.notice]: Failed to recover SP Record 232: Sun Aug 1 00:25:04 2021 [SysFW.critical]: IPMI:Get controller FRU inventory:failed Record 233: Sun Aug 1 00:25:04 2021 [SysFW.notice]: IPMI:Get midplane FRU 0 inventory:failed Record 234: Thu Jan 1 00:05:00 1970 [Trap Event.critical]: hwassist post_error (26)

SP events all 登录配对节点消息：

Sat Oct 15 13:05:38 2016 [Agent.notice]: Local Serial Exchange Error Internal MLER[4] asserted Mon Oct 17 08:38:52 2016 [Agent.notice]: Local Invalid Serial Exchange Bus Internal MLER[5] asserted Thu Jan 01 00:00:36 1970 [Agent.notice]: Midplane I2C Local Buffers Not Ready Internal MLER[6] de-asserted Mon Oct 17 08:52:11 2016 [Agent.notice]: Midplane Local Grant Timeout Internal MLER[2] asserted