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如何在 ONTAP 9 中手动将 AutoSupport 消息上传到 NetApp

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适用于

  • ONTAP 9
  • AutoSupport

说明

  • 对于少数用户，由于网络连接限制，可能无法自动发送 AutoSupport 消息。
  • 但是，技术支持可能需要这些 AutoSupport 数据来有效地排除系统故障或允许您使用 Active IQ 查看系统数据。
  • 例如，Upgrade Advisor 要求在创建报告之前上传 AutoSupport 数据。

操作步骤

收集选项  
收集现有 AutoSupport

  1. 标识要重新传输/收集的 AutoSupport 消息的序列号。

::> system node autosupport history show -fields subject,generated-on -node <nodename>

  1. 将所有必需的 AutoSupport 消息重新传输到根卷中的本地文件，以将其转换为存档文件格式（.7z）：

::>system node autosupport history retransmit -node <nodename> -seq-num ### -uri file:///mroot/etc/log/retransmit/body.7z

调用新的 AutoSupport

  1. 这样可以提供最新的内容

::>system node autosupport invoke -node <nodename> -type all -message "invoke.all" -uri file:///mroot/etc/log/retransmit/body.7z

上传 AutoSupport

  1. 使用 HTTPS Web SPI 接口下载这些文件

https://<cluster_mgmt_IP>/spi/<node_name>/etc/log/retransmit/

  1. 导航到 Active IQ AutoSupport Upload  页面，单击   按钮，然后选择您下载的 .7z  文件

注意：文件名必须至少包含 1 个字母。例如：a2000123456.7z

  1. 完成后，上传状态将更改为Success

Manually upload AutoSupport messages in ONTAP 9

注：

清理手动 AutoSupport 文件

追加信息

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.