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由于无效dword错误过多、主机端口无法禁用- AutoSupport 消息

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状态信息

适用场景

  • ONTAP 9
  • Data ONTAP 8 7-模式
  • FAS 系列
  • AFF 系列
  • SAS连接的磁盘架。

事件摘要

如果I/O模块(IOM)由于主机端口上的错误过多而禁用此端口、则会出现此消息。

验证

​​​​​AutoSupport 消息

HA Group Notification from NetApp 1 (HOST_PORT_FAIL - Disabled by IOM) WARNING

EMS日志

event log show -severity * -message-name callhome*

[node_name: NetApp 1: callhome.hostport.disable:alert]: Call home for HOST_PORT_FAIL - Disabled by IOM

命令行

system node run -node <node_name> -command sasadmin expander_phy_state

Expander phy state on 0c.22 (NETAPP  :DS21212IOM12A    SHJSGXXXXXXXXXX):
                              Pwr         Invald Disprt Loss   Phy    CRC    Phy                   
                          Pwr Ccl Rsv Rls DWord  Error  Sync   Reset  Error  Change SATA           
PHY/BAY STATE             ON  Cnt Cnt Cnt Count  Count  Count  Prob   Cnt    Cnt    Affiliation    
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
 0/P0:0 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      1      ----------------
 ...
 9/P2:1 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      3      ----------------
10/P2:2 12.0 Gb/s         --- --- --- --- 947    24     0      0      0      3      ----------------
11/P2:3 12.0 Gb/s         --- --- --- --- 1      0      0      0      0      3      ----------------

  • Rate unknown 和 Disabled显示在输出中。示例:

Expander phy state on 0a.1 (NETAPP  :DS21212IOM12A   SHJSGXXXXXXXXXX):
                Pwr      Invald Disprt Loss   Phy   CRC   Phy
              Pwr Ccl Rsv Rls DWord  Error  Sync   Reset  Error  Change SATA
PHY/BAY STATE        ON  Cnt Cnt Cnt Count  Count  Count  Prob   Cnt   Cnt   Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
 8/P2:0 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------
 9/P2:1 12.0 Gb/s      --- --- --- --- 1    1    0    0    0    1    ----------------
10/P2:2 Rate unknown   
11/P2:3 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------


Expander phy state on 0a.2 (NETAPP  :DS21212IOM12A   SHJSGXXXXXXXXXX):
                Pwr      Invald Disprt Loss   Phy   CRC   Phy
              Pwr Ccl Rsv Rls DWord  Error  Sync   Reset  Error  Change SATA
PHY/BAY STATE        ON  Cnt Cnt Cnt Count  Count  Count  Prob   Cnt   Cnt   Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
 0/P0:0 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------
 1/P0:1 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------
 2/P0:2 Disabled     
 3/P0:3 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------

可能的原因有多种、要确定端口或SAS缆线问题描述 、需要进行进一步分析。

 

解决方法

  1. 重新拔插连接到 报告消息的磁盘架IOM端口模块的两端SAS电缆。
  2. 重新拔插IOM 模块。
  3. 更换SAS电缆。

如果问题描述仍然存在、请联系 NetApp技术支持 并参考本文以获得进一步帮助。 

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