跳转到主内容

外壳出现 NO ACPP、INBACP、FAIL 错误

Views:
6
Visibility:
Public
Votes:
0
Category:
ontap-9
Specialty:
hw
Last Updated:

适用于

  • ONTAP 9
  • AFF/FAS系统
  • IOM12E 货架模块

问题描述

  • EMS 报告以下货架故障:

[Node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[Node-02: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT
Or
[dsa_worker3: ses.status.ACPError:alert]: DS212-12 (S/N ****) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 1: critical status   ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A.
[dsa_worker3: ses.status.ACPError:alert]: DS212-12 (S/N ****) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 2: critical status   ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B.
[statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors.
[statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

  • SP-LASTEST-IPMI 报告Controller LED ON.

 ======================================
 hsamcmd --fault-show-all
 ===============================
 tag  origin  fld                    fault reason                   count  time             
 ---- ------- ---- -------------                   ------ -----            
 1   bmc    /chassis-1/controller-b    SAS Expander has set the Controller LED ON    1    
 Fault Lights On:
       /chassis-1                                    1    
      /chassis-1/controller-b                           1   

  • STORAGE-FAULT 输出:

::> system node run -node <node_name> -command storage show fault
Enclosure Status: critical
Channel: 0a
Shelf: 0
Shelf Type: DS224-12
Product Serial Number: XXXXXXXXXXXXXXX
Module Type: IOM12E

Enclosure:
Element Status      Status Bytes  Status Descriptions
  1: OK         01,00,02,00   FAIL
  
Vendor Unique Element 85-IOM12E: (ACP)
Element Status            Status Bytes  Status Descriptions
  1 [IOM12E A]   : CRITICAL      02,18,00,40   NO ACPP, INBACP, FAIL
  2 [IOM12E B]   : CRITICAL      02,18,00,40   NO ACPP, INBACP, FAIL

  • 服务处理器重新启动后,问题仍然存在。
  • 在系统上禁用和重新启用 ACP 无济于事。
  • IOM 的电源循环不能解决此问题。
  • 重新拔插主板也会导致相同的错误。

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.