外壳出现 NO ACPP、INBACP、FAIL 错误

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Category:: ontap-9

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适用于

ONTAP 9
AFF/FAS系统
IOM12E 货架模块

问题描述

EMS 报告以下货架故障：

[Node-02: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [Node-01: statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [Node-02: statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT Or [dsa_worker3: ses.status.ACPError:alert]: DS212-12 (S/N ****) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 1: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top left, on shelf module A. [dsa_worker3: ses.status.ACPError:alert]: DS212-12 (S/N ****) shelf 0 on channel 0b ACP Processor error for SAS shelf ACP processor 2: critical status ; Alternate Control Path hardware failed This module is on the rear of the shelf at the top right, on shelf module B. [statd: monitor.shelf.fault:alert]: Critical fault reported on disk storage shelf attached to channel 0a. Check fans, power supplies, disks, and temperature sensors. [statd: callhome.shlf.fault:error]: Call home for SHELF_FAULT

SP-LASTEST-IPMI 报告Controller LED ON.

　====================================== 　hsamcmd --fault-show-all 　=============================== 　tag origin fld fault reason count time 　---- ------- ---- ------------- ------ ----- 　1 bmc /chassis-1/controller-b SAS Expander has set the Controller LED ON 1 　Fault Lights On: 　 /chassis-1 1 　 /chassis-1/controller-b 1

STORAGE-FAULT 输出：

::> system node run -node <node_name> -command storage show fault Enclosure Status: critical Channel: 0a Shelf: 0 Shelf Type: DS224-12 Product Serial Number: XXXXXXXXXXXXXXX Module Type: IOM12E

Enclosure: Element Status Status Bytes Status Descriptions 1: OK 01,00,02,00 FAIL Vendor Unique Element 85-IOM12E: (ACP) Element Status Status Bytes Status Descriptions 1 [IOM12E A] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL 2 [IOM12E B] : CRITICAL 02,18,00,40 NO ACPP, INBACP, FAIL

ENVIRONMENT 日志显示无法从任何传感器读取信息。

Channel: 0a
Shelf: 0
SES device path: local access: 0a.00.99
Module type: IOM12E; monitoring is active
Shelf status: information condition
SES Configuration, shelf 0:
    :
Voltage Sensor installed element list: 1, 2, 3, 4; with error: none
Shelf voltages by element:
  [1] <N/A> sensor condition <N/A>
  [2] <N/A> sensor condition <N/A>
  [3] <N/A> sensor condition <N/A>
  [4] <N/A> sensor condition <N/A>
Current Sensor installed element list: 1, 2, 3, 4; with error: none
Shelf currents by element:
  [1] 0 mA Normal current range
  [2] 0 mA Normal current range
  [3] 0 mA Normal current range
  [4] 0 mA Normal current range
Cooling Unit installed element list: 1, 2, 3, 4; with error: none
Cooling Units by element:
  [1] 0 RPM
  [2] 0 RPM
  [3] 0 RPM
  [4] 0 RPM

服务处理器重新启动后，问题仍然存在。
在系统上禁用和重新启用 ACP 无济于事。
IOM 的电源循环不能解决此问题。
重新拔插主板也会导致相同的错误。