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如果存在 Cisco 问题描述,谁会致电 Cisco 并创建 TAC 案例?

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适用场景

从 NetApp 购买的 Cisco MDS 和 Nexus 交换机

问题解答

  • 如果问题描述不确定,请联系 NetApp 提供初始鉴别和故障隔离
  • 如果认为问题是交换机问题描述,例如电源故障或密码重置,请直接联系 Cisco
  • 如有疑问,请先致电 NetApp

请注意:

  • 建议配置或固件更改的每个 Cisco 技术案例都需要向 NetApp 创建一个案例
  • 如果后续的判断指向 Cisco , NetApp 将协助客户向 Cisco 提出案例(客户 Cisco.com CCOID 和所需序列号

 

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