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如何退回在到达时已失效的 Cisco 产品

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适用场景

从 NetApp 购买的 Cisco Nexus 和 MDS 交换机

问题解答

货到即损（ DOA ）是指在初始启动

DOA 请求过程中出现故障的产品

  • 请联系技术支持中心 （ TAC ）报告有缺陷的产品。
  • 一旦 TAC 确定产品为 DOA 且符合新产品的条件，将提交更换和退回材料授权（ RMA ）申请。
  • Cisco 的退货团队会收到更换请求。此申请将在 24-48 个工作小时内处理。
  • 此时将创建一个替代销售订单以及一个 RMA ，用于退回有缺陷的设备。请在 30 天内将有缺陷的设备退回给指定的 Cisco 退回仓库，以避免为更换产品开票。所有退货包装都应包含 RMA 编号。
  • 您可以通过 Cisco Commerce. （CCW）检查替代销售订单的状态。

追加信息

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.