配置代理服务器时 E-Series HTTPs AutoSupport 传输失败

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Category:: e-series-systems

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适用于

NetApp E 系列
SANtricity OS 11.70.3 或更高版本

问题描述

无法通过代理服务器通过 HTTPS 调度 ASUP。
E 系列 Web 服务器日志（web-server-trace-log-B.txt）指示由于套接字读/写失败而导致 AutoSupport 传递失败：

2023-10-03 14:32:31,030 INFO [SMMonitorTask-42] trace [ASUPTask.java:1282] [requestId=0, deviceId=N/A] ASUP task start, task: AUTO_SUPPORT_DISPATCH, source: AUTO_SUPPORT_DAILY_SCHEDULE
 2023-10-03 14:32:31,075 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:945] [requestId=0, deviceId=N/A] Connecting to HTTP proxy server: xx.xx.xx.100:80, IP xx.xx.xx.100
 2023-10-03 14:32:31,115 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:951] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:80
 2023-10-03 14:32:32,727 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:945] [requestId=0, deviceId=N/A] Connecting to HTTP proxy server: xx.xx.xx.100:80, IP xx.xx.xx.100
 2023-10-03 14:32:32,766 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:951] [requestId=0, deviceId=N/A] Proxy tunnel to server: support.netapp.com:80
 2023-10-03 14:32:32,808 INFO [SMMonitorTask-42] trace [ASUPHTTPClient.java:1367] [requestId=0, deviceId=N/A] Reading file '/msw_data/data/monitor/supportdata/pending/BUNDLE.Daily.6D039EA000390E460000000062693213.Array_NAME.1696343205185.7z' and writing to output stream
 2023-10-03 14:32:53,008 ERROR [SMMonitorTask-42] trace [ASUPHTTPClient.java:749] [requestId=0, deviceId=N/A] Socket read/write failed.
 Caller 0  at smmonitor.asup.ASUPHTTPClient.dispatchASUPMessage(ASUPHTTPClient.java:749)
 Caller 1  at smmonitor.asup.ASUPTask.dispatchAutoSupportBundle(ASUPTask.java:1695)
 Caller 2  at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1386)
 Caller 3  at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:1290)
 Caller 4  at smmonitor.asup.ASUPTask.doTask(ASUPTask.java:44)
 java.net.SocketException: Connection reset by peer (Write failed)