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由于内部以太网通信问题描述、E系列E5700控制器管理任务失败

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状态信息

适用场景

  • NetApp E 系列
  •  DE460C中的E5700 (60个驱动器机箱)

问题描述

  • SANtricity系统管理器中的多个功能出现故障或缺少某些数据。
    • SANtricity 固件升级(控制器和磁盘):
      • Inter-controller interfaces link failure. One or more inter-controller interfaces have link down. You cannot upgrade the storage array until the problem is resolved. Use the Recovery Guru to fix the problem. 
    • 卷配置更改(创建、扩展、删除等)
    • 在 "设置">"证书"下、配对控制器的管理证书状态未知。
    • 无法查看性能信息板统计信息。
  • 根据 (1) 管理请求类型和 (2)管理 方法(SANtricity系统管理器"SAM"、Unified Manager、命令行界面)、可能会显示不同的错误消息。
    • 在SANtricity系统管理器(SAM)中:The controller in slot %, with an id of '070000000000000000000001', could not be contacted. (Web server 422)
    • 在SANtricity企业管理窗口中:There was an error during the download operation. View the Online Help for information about diganosing and resolving errors. Click on the View Log button to look for the error
    • "Unknown" 在SAM的"Settings"(设置)->"Certificates"(证书)下、为配对控制器创建管理证书
    • 在SANtricity固件升级期间:Cannot Perform Upgrade Operation - An unknown issue occurred while performing the upgrade operation. Please try again.
  • AutoSupport或手动生成的支持数据将丢失备用控制器中的数据。它将包含从中捕获数据的控制器的完整信息。缺失的部分数据可能是:
    • dom0-daily-diagnostics-%.7z
    • dom0-complete-journal-%.7z
    • web-server-trace-log-%.7z
    •  其中一个控制器的状态捕获数据将失败、并显示消息 错误10008 -无法与托架A中的控制器通信以完成此请求。
    • 为空、但出现 perf-stats-xx-summary-%.csv 错误:devmgr.versioned.sam.jal.ManagementOperationFailedException: Error 10007 - Could not communicate with the controller in bay A to complete this request.
  • 在运行11.70.4或更高版本操作系统的系统上、可以找到以下签名:
    • 主要事件日志("Support"(支持)>"Events"(事件)):  Link issues have been encountered on an alternate controller Ethernet channel
      • 在SANtricity OS 11.80中,MEL 1406()的事件问题描述Link issues have been encountered on an alternate controller Ethernet channel列为 未知。可解决此错误的软件缺陷已打开(ECD-16667 - MEL_EV_ALT_COM_LINK_ERROR问题描述在Raptor中未知)
    • Recovery Guru: Failure Entry #:AUX_ALT_COMM_LINK_ERROR

 

 

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