E系列控制器冗余丢失—AutoSupport 消息

适用场景

事件摘要

SANtricity Controller redundancy lost 在恢复专家中报告事件

验证

• MAJOR-EVENT-LOG 显示 Controller redundancy lost、 Event type: 2829

Date/Time: <DATE/TIME>
Sequence number: 557252
Event type: 2829
Event category: Internal
Priority: Critical
Event needs attention: true
Event send alert: true
Event visibility: true
Description: Controller redundancy lost
Event specific codes: 0/0/0
Component type: Controller
Component location: Shelf 99, Bay B
Logged by: Controller in bay B

• Recoveru Guru 显示备用控制器处于 Failed 状态：

Failure Entry XX: OFFLINE_CTL-Recovery Failure Type Code: 28

Storage array: <ARRAY>
Component reporting problem: Controller in bay A
Status: Failed
Location: Controller/Drive shelf 99, Controller in bay A
Replacement part number: E5700A-64GB
Board ID: 5700
Submodel ID: 360
Serial number: <SERIAL NO>
Component requiring service: Controller in bay A
Service action (removal) allowed: Yes
Service action LED on component: No

解决方法

1. 将备用控制器重新联机。
2. 如果控制器未保持联机状态、请联系 NetApp技术支持 并参考本文以获得进一步帮助。解决方案可能需要更换部件。
   • 联系 NetApp技术支持时，请在E系列控制器的背面显示屏上提供7段代码。这将有助于对控制器问题描述进行故障排除。

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