跳转到主内容

E-Series 驱动器固件更新因证书身份验证失败而失败

Views:
152
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

适用于

  • NetApp E 系列
  • NetApp StorageGRID 设备
  • SANtricity 操作系统 11.80x、11.80.1x 和 11.90R1
  • 驱动器固件升级

警告

已从 NetApp 支持站点禁用受影响的 SANtricity 操作系统版本的下载,直到发布适当的修补程序(11.80.1R4 和 11.90R2)。

问题

  • 在 SANtricity System Manager 中,E-Series 驱动器固件升级失败,并显示 Web Server 422 错误:
    Error encountered transferring <firmware-name> firmware Package to storage array <storage-name> (Web Server 422)
2010359977_DFW_error.png
  • 位于 System Manager Support 部分(Events)中记录的 E 系列事件以及 support bundle 中的 MAJOR-EVENT-LOG表明固件包未通过身份验证检查。
A:4/7/25, 12:45:02 PM (12:45:02) 8695 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--
A:4/7/25, 12:45:30 PM (12:45:30) 8698 5083 A certificate failed authentication - Shelf 99, Bay A
A:4/7/25, 12:45:32 PM (12:45:32) 8699 5085 The drive firmware package failed to authenticate using the provided public key and signature - Shelf 99, Bay A <--CRITICAL
 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.