E 系列电源出现故障—无电源输入

适用场景

• NetApp E 系列
• StorageGRID设备

问题描述

• Recovery Guru报告：

Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 99
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No
Subcomponent affected: Power supply (99)

• 存储阵列配置文件显示电源风扇箱和电源没有电源输入：

Power-Fan Canisters Detected:  2
         Power-fan canister (Left) status:  Optimal          
         Part number:                       114-00148+E0     
         Serial number:                     111111111111111  
         Date of manufacture:               Not Available    

         Power-fan canister (Right) status:  No AC power input 
         Part number:                        114-00148+E0       
         Serial number:                      222222222222222    
         Date of manufacture:                Not Available  

• 对于电源箱也包括风扇的系统(例如SG5712、E2812)、Recovery Guru (恢复专家)中也会报告以下故障：

Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 0
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No

• 如果启用了AutoSupport、则会向最终用户发送一封电子邮件。反过来、如果必须创建支持案例、用户有24小时的时间响应。电子邮件通知适用于： E-Series Notification (Power supply failed) CRITICAL
  • 从SANtricity OS 11.70.3开始， 如果电源故障原因是电源输入丢失，则不会发送AutoSupport消息。但是，如果在SANtricity系统管理器中配置了电子邮件通知，则会向最终用户发送电子邮件(配置邮件服务器和警报收件人)。