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由于内部以太网通信链路丢失、E系列E2800控制器管理出现故障

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适用场景

  • NetApp E 系列
  • NetApp StorageGRID
  • 平台:
    • 各种驱动器机箱(DE212c、DE224c和DE460c)中的E系列独立E2800控制器
    • StorageGRID SG6060设备

问题描述

  • SANtricity系统管理器中的多个功能出现故障或缺少某些数据。
    • SANtricity 固件升级(控制器和磁盘):
      • Inter-controller interfaces link failure. One or more inter-controller interfaces have link down. You cannot upgrade the storage array until the problem is resolved. Use the Recovery Guru to fix the problem. 
    • 卷配置更改(创建、扩展、删除等)
    • 在 "设置">"证书"下、配对控制器的管理证书状态未知
    • 无法查看性能信息板统计信息
  • 根据 (1) 管理请求类型和 (2)管理 方法(SANtricity系统管理器"SAM"、统一管理器、命令行界面)、可能会显示不同的错误消息
    • 在SANtricity系统管理器(SAM)中:The controller in slot 1, with an id of '070000000000000000000001', could not be contacted. (Web server 422)
    • 在SANtricity系统管理器(SAM)中:The controller in slot 2, with an id of '070000000000000000000002', could not be contacted. (Web server 422)
    • 在SANtricity企业管理窗口中:There was an error during the download operation. View the Online Help for information about diganosing and resolving errors. Click on the View Log button to look for the error
    • "Unknown" 在SAM的 "Settings"(设置)->"Certificates"(证书)下、为配对控制器创建管理证书
    • 在SANtricity固件升级期间: Cannot Perform Upgrade Operation - An unknown issue occurred while performing the upgrade operation. Please try again.
  • AutoSupport或手动生成的支持数据将丢失备用控制器中的数据。它将包含从中捕获数据的控制器的完整信息。部分预期缺失数据为:
    • dom0-daily-diagnostics-%.7z
    • dom0-complete-journal-%.7z
    • web-server-trace-log-%.7z
    • 为空、但出现 perf-stats-xx-summary-%.csv 错误: devmgr.versioned.sam.jal.ManagementOperationFailedException: Error 10007 - Could not communicate with the controller in bay A to complete this request.
  • 在运行11.70.4或更高版本操作系统的系统上、主要事件日志中会记录以下事件:  Link issues have been encountered on an alternate controller Ethernet channel

 

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