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E系列控制器缓存电池出现故障—AutoSupport 消息

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适用场景

NetApp E 系列

事件摘要

恢复大师中的SANtricity错误: FAILED_BATTERY-Recovery Failure Type Code: 6 

验证

  • Recovery-Guru-Procedures 文件显示的故障条目 FAILED_BATTERY-Recovery Failure Type Code: 6

E系列控制器缓存电池出现故障- AutoSupport消息

  • majer-event-log 文件显示 Controller cache battery failedEvent Type 210C

E系列控制器缓存电池出现故障

  • SHELVES storage-array-profile 文件中的部分将电池状态显示为 Failed

示例:

     Battery status:        Failed       
     Location:           Controller B     
     Age:              1,825 days      
     Days until replacement:    Not applicable    
     Last learn cycle:       2021/01/21      
     Next learn cycle:       2021/03/18      
     Weeks between learn cycles:  8           
     Part number:          PN 36540-06      
     Serial number:        <SERIAL NUMBER>   
     Vendor:            VN LSI        
     Date of manufacture:      2015/07/01   

  • bidShow(255,0,0,0,0,0,0,0,0,0) STATE-CAPTE-DATA文件中的命令输出提供了有关电池故障的更多详细信息、包括其安全状态。以下示例显示了导致其故障的蓄电池欠压安全状态已触发。
    • CUV:电池电压不足
    • CUVC:电池电压不足
    • COV:电池过电压
    • OCC#:充电电流过大 #
    • OCC:充电恢复中的过电流
    • OCD#:放电时过流 #
    • OCD:放电恢复中的过流
    • AOLD:放电时过载
    • ASCC:充电时短路
    • ASCD:放电时短路
    • OTC:充电温度过高
    • OTD:放电时温度过高
    • UTC:充电温度过低
    • UTD:放电时温度过低

SafetyStatus:      0x00000001 [ CUV ]

解决方法

  1. 更换之前,必须先评估任何BBU故障,以确保当前控制器代码正在运行​​​​​ 系统必须运行08.40.60.01或更高版本。
  2. 如果控制器固件不是上述最新版本、则必须先更新固件。
  3. 更新固件后、必须运行新的手动记忆周期 - 如何使用SANtricity手动启动电池记忆周期
    1. 在极少数情况下、可能需要运行两次才能完全恢复受先前降速代码问题影响的电池。
  4. 如果上述问题均无法解决问题描述问题、请联系NetApp技术支持、因为可能需要更换。 

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