E系列电源故障 - 无电源输入

适用场景

• NetApp E 系列
• StorageGRID设备

问题描述

• Recovery Guru报告：

Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 99
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No
Subcomponent affected: Power supply (99)

• 存储阵列配置文件显示电源风扇仓和电源没有电源输入：

Power-Fan Canisters Detected:  2
         Power-fan canister (Left) status:  Optimal          
         Part number:                       114-00148+E0     
         Serial number:                     111111111111111  
         Date of manufacture:               Not Available    

         Power-fan canister (Right) status:  No AC power input 
         Part number:                        114-00148+E0       
         Serial number:                      222222222222222    
         Date of manufacture:                Not Available  

• 对于电源容器中也包含风扇的系统（即 SG5712、E2812），Recovery Guru 中也会报告以下故障：

Failure Entry 1: SUPPORT_CRU_NOINPUT-Recovery Failure Type Code: 97
Storage array: E2812
Component reporting problem: Power supply canister (Right)
Status: No power input
Location: Controller/Drive shelf 0
Component requiring service: Power supply canister (Right)
Service action (removal) allowed: Yes
Service action LED on component: No

• 如果启用了 AutoSupport，系统会向最终用户发送电子邮件。作为回报，如果需要创建支持案例，用户有 24 小时的时间回复。电子邮件通知将用于：  E-Series Notification (Power supply failed) CRITICAL
  • 从 SANtricity OS 11.70.3 开始，如果电源故障原因是电源输入丢失，则不会发送 AutoSupport 消息。但是，如果在 SANtricity System Manager 中配置了电子邮件通知（ 配置警报的邮件服务器和收件人），则会向最终用户发送电子邮件。
• StorageGRID 系统管理器报告以下警报：
  • Appliance overall power supply degraded
  • Appliance storage shelves degraded
  • Appliance storage controller hardware issue