SANtricity System Manager 电子邮件测试配置失败
适用于
- NetApp E 系列
- SANtricity OS 11.90 及更高版本
- 使用 SMTPS 或 STARTTLS 加密的电子邮件警报
问题描述
- 使用加密配置邮件服务器后，通过 SANtricity System Manager 中的 设置 > 警报 发送测试警报电子邮件时出错：
Error: Email test failed because: There was an unknown error with the mail server
或
Error: Email test failed because: There was a connection error with the mail server
- 配置邮件服务器详细信息后，重新打开"配置邮件服务器"窗口后，选择电子邮件加密类型... 不会保留之前的选择（即 STARTTLS）。
在 E-Series 支持数据下的
web-server-trace.log中，配置邮件服务器时将返回以下错误消息：
2025-04-07 19:04:06,844 INFO [jetty-137939] trace [AlertConfigurationServiceImpl.java:227] [requestId=f7dacaa1-4d4d-4e9a-8b2f-28cf8ade1a63, deviceId=1] Updating Alert Configuration data
2025-04-07 19:04:24,883 INFO [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:171] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP sender error, jakarta.mail.AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful
2025-04-07 19:04:24,883 ERROR [jetty-137939] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=9b661c35-6363-427a-8bb0-b0b7a0e6f094, deviceId=1] SMTP message send failed to: email.demo.com
或
2025-09-24 13:24:10,734 ERROR [jetty-553120] c.n.e.a.d.s.SMTPSender [SMTPSender.java:200] [requestId=0bdbcd9a-0e45-447b-abc5-a643f455e71a, deviceId=1] SMTP message send failed to: xxx.office365.com
Caller+0 at com.ni.eseries.aa.devicemgt.smtp.SMTPSender.sendMessage(SMTPSender.java:200)
Caller+1 at smmonitor.persistentmonitor.SMTPMsgPackager.sendTestMail(SMTPMsgPackager.java:316)
Caller+2 at smmonitor.services.AlertConfigurationServiceImpl.testAlertEmail(AlertConfigurationServiceImpl.java:301)
Caller+3 at com.ni.eseries.aa.restapi.servants.DeviceAlertImpl.testAlertEmail(DeviceAlertImpl.java:115)
Caller+4 at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
com.sun.mail.smtp.SMTPSendFailedException: 451 5.7.3 STARTTLS is required to send mail