跳转到主内容

E-Series A 托盘中的抽屉已降级 - AutoSupport 消息

  1. 最后更新
  2. 另存为PDF
Views:
57
Visibility:
Public
Votes:
0
Category:
e-series-systems
Specialty:
esg
Last Updated:

适用于

  • NetApp E 系列
  • StorageGRID 设备 SG6060、SG5760

事件摘要

  • 生成的 AutoSupport 消息标题为：

E-Series Notification from E2860 (A drawer in the tray has become degraded) CRITICAL。

  • 生成具有以下症状的相关案例：

EHWENC:E-Series Notification from E2860 (A drawer in the tray has become degraded) CRITICAL

验证

  1. 登录 SANtricity Storage Manager 或 SANtricity System Manager
  2. 确认 SANtricity 在 Recovery GURU 中报告以下错误消息之一：DRAWER_DEGRADED-Recovery Failure Type Code: 393
  3. 确认是否为主要事件日志 (MEL)
    • A:12/22/21 12:07:56 PM (11:07:56) 401865 285f A drawer in the tray has become degraded - Tray 1, Drawer 3 <--CRITICAL
  4. 从 Hardware 选项卡确认抽屉显示为已降级
  5. 在 Storage array profile 中确认抽屉状态。

    • 示例：

       Drawers Detected: 3

       

               Drawer status:        Optimal
               Position:             1
               Part number:          PN 111-03261
               Serial number:        SN xxxxxxxx
               Manufacturer:         VN NETAPP
               Date of manufacture:  11/1/16
               FRU Type:             FT SASDRWR


               Drawer status:        Optimal
               Position:             2
               Part number:          PN 111-03261
               Serial number:        SN xxxxxxxx
               Manufacturer:         VN NETAPP
               Date of manufacture:  11/1/16
               FRU Type:             FT SASDRWR


               Drawer status:        Degraded
               Position:             3
               Part number:          PN 111-03261
               Serial number:        SN xxxxxxxx
               Manufacturer:         VN NETAPP
               Date of manufacture:  11/1/16
               FRU Type:             FT SASDRWR

解决方法

  1. 请确保不存在其他硬件问题，例如可能导致此事件的降级/故障控制器。
  2. 尝试重新拔插抽屉与机箱之间的柔性电缆（SAS Snake 电缆）。
  3. 请联系NetApp 技术支持，因为如果重新拔插不起作用，则可能需要更换抽屉

追加信息

 

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.