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如何创建非技术案例

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适用于

  • NetApp 客户
  • NetApp 合作伙伴
  • 所有 NetApp 支持站点用户

说明

  • 本文介绍了当您需要非技术主题帮助时如何创建非技术支持案例,包括但不限于:
    • NetApp 支持站点 (NSS) 查询
    • 产品注册(所有者、位置和联系人更新)查询支持授权和许可查询,例如:容量许可、云许可证、云同步许可证、过期许可证、ONTAP 许可证、评估许可证
    • 部署许可证管理器锁定 ID、部署节点锁定
    • 过期授权、无支持授权
    • 安装基本更新(主机名、系统 ID、组名、交付和调度首选项)
    • 更改站点名称

操作步骤

  1. 导航到 非技术反馈(无需登录)。  或登录到 NetApp 支持站点,单击案例和零件,然后 创建非技术案例。 

    NSS_Non-tech-case-Click.png
     
  2. 选择 反馈类别

注意:类别选项因您是否可以登录而异

登录和注册问题(无需登录) 帐户和个人资料问题(需要登录)
NetApp Support Site NetApp Support Site
  1. 某些类别可能会提供有助于解决您的问题/疑问的内容。
    1. 如果问题已解决,请点击已解决
    2. 如果未解决,请点击创建个案

NetApp Support Site

  1. 填写支持申请的所需详细信息,然后点击 Submit

NetApp Support Site

  1. 一个非技术性案例,并显示一个带有案例编号的弹出窗口
    NetApp Support Site

 

 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.