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如何创建非技术案例

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适用场景

  • NetApp 支持站点( NSS )查询
  • 产品注册(所有者,位置和联系人更新)查询
  • 安装基本更新(主机名,系统 ID ,组名称,交付和派单首选项)
  • 支持授权和许可查询
  • 预先注册的用户
    • 注册问题

问题描述

本文介绍如何在需要使用NetApp 支持站点 (NSS)创建支持案例时创建非技术支持案例。

操作步骤

  1. 转至 非技术反馈 (无需登录)
  2. 选择 反馈类别

注意: 类别选项因您是否可以登录而异

登录和注册问题(不需要登录) 帐户和配置文件问题(需要登录)
NetApp 支持站点 NetApp 支持站点
  1. 某些类别可能会提供有助于解决您的问题/问题描述 的内容。
    1. 如果问题描述 已解决、请单击 已解决
    2. 如果未解决、请单击 创建案例

NetApp 支持站点

  1. 填写支持您请求的所需详细信息、然后单击 提交

NetApp 支持站点

  1. 此时将创建一个非技术案例、并显示一个弹出窗口、其中包含案例编号
    NetApp 支持站点

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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