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如何上报 NetApp 技术支持案例

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适用场景

NetApp 技术支持

问题描述

如果您对技术支持案例的进度不完全满意,请选择以下选项之一将您的案例上报给 NetApp 支持值班经理。 

操作步骤

关键上报问题

  1. 请致电NetApp支持部门输入 案例编号、告知案例所有者您需要通过远程会话上报案例。
    • 美国和加拿大:+1 888 463-8277
    • 欧洲、中东和非洲地区:+800 44 638277
    • 亚太地区:+800 800 80 800
  2. 如果无法联系您的案例所有者、请致电NetApp支持部门并选择提示与值班经理联系。

非关键上报问题

升级选项_客户_可以_使用_发件人_NGSS

 

追加信息

不适用

 

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NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.
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