所有收集器同时进入错误状态并显示错误代码AGENT008

适用场景

• Cloud Insights (CI)
• 存储工作负载安全性

问题描述

• mailto:accounts@service.cloudinsights.netapp.com  发送来自accounts@service.cloudinsights.netapp.com的警报电子邮件：

• 主题： Critical Health Alert: Storage Workload Security Data Collector '<Collector Name>' is disconnected 

Description: SVM Data Collector '<Collector Name>' is disconnected. The SVM is not monitored and protected.
Error: Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008)

• 主题： Warning Health Alert: Storage Workload Security User Directory Collector '<Collector Name>' is disconnected

Description: User Directory Collector '<Collector Name>' is disconnected. Users' information is not updated. 
Error: Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008) 

• 通过以下内容显示的所有收集器均处于 Error 状态、并显示消息：
  • 工作负载安全性 > 收集器 > 数据收集器
  • 工作负载安全性 > 收集器 > 用户目录收集器

Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008)

• agent.log 表示无法通过获取收集器状态 certificate_unknown 、然后将其从监控目标中删除

[ERROR] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - Failed to get state of <DATASOURCE_UUID>, reason: NotAfter: <TIMESTAMP>
..
[ERROR] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - Failed to get state of <DATASOURCE_UUID>, reason: Received fatal alert: certificate_unknown
..
[INFO] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - Removed collector: <DATASOURCE_UUID> from monitoring
..
[INFO] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceStateManagerActor] - All collector health status has been updated- stateMap: [Map(<DATASOURCE_UUID> -> error)], statusMap: [Map(<DATASOURCE_UUID> ->Failed to determine the health of the collector within 2 retries, try restarting the collector again(Error Code: AGENT008))]
..
[WARN] [prod] [<TENANT_ID>] [<AGENT_UUID>] [agent-AgentDataSourceJvm] - Skipped Refresh Jwt as the datasource <DATASOURCE_UUID> is not running