无法在联合设置错误下发送验证电子邮件：发生错误、请重试或联系支持部门

最后更新
另存为PDF

<div class="comment"> <div class="mt-comment-content"><p><img alt="Color_Def.png" class="internal default" style="width: 790.995px; height: 37.9977px;" width="790.995px" height="37.9977px" src="/@api/deki/files/16/Color_Def_new.png" /></p> <p><strong>仅在规定的内容块内添加文本。</strong><strong><a title="https://netapp-prod.mindtouch.us/Learning_Guides/MindTouch/How_to_create_and_edit_a_KB_article#Add_the_template_and_content" href="/Learning_Guides/MindTouch/How_to_create_a_KB_article#Add_the_template_and_content">单击</a></strong><strong><a title="https://netapp-prod.mindtouch.us/Learning_Guides/MindTouch/How_to_create_and_edit_a_KB_article#Add_the_template_and_content" href="/Learning_Guides/MindTouch/How_to_create_a_KB_article#Add_the_template_and_content"> 此处</a>了解有关创建SolVe环路内容的更多信息。</strong></p></div> </div> <div class="special-history-header-container" id="page-history-top-section"><h4><span class="mt-color-3498db">适用场景</span></h4> <ul><li>BlueXP</li><li>联合帐户(Azure AD、SAML、ADFS)</li></ul></div> <div class="special-history-header-container" id="page-history-top-section"><h4><span class="mt-color-3498db">问题描述</span></h4> <ul><li>无法在联合设置下发送验证电子邮件。</li><li>错误： <code>An error has occurred, please try again or contact support.</code></li></ul></div> <div if="user.groups['External'] || user.groups['Partner'] || user.groups['Internal'] || user.groups['KCS Publisher']" class="mt-style-conditional style-wrap" title="Cause"> <div class="special-history-header-container" id="page-history-top-section" style="border:2px solid #0067c5"><h4><span class="mt-color-3498db">发生原因</span></h4> <ul><li><p>在BlueXP 后端复制用户条目。</p></li> <li> <code>email_verified</code> 属性缺失、服务器未发送此属性。</li></ul></div> </div> <div if="user.groups['External'] || user.groups['Partner'] || user.groups['Internal'] || user.groups['KCS Publisher']" class="mt-style-conditional style-wrap" title="Solution"> <div class="special-history-header-container" id="page-history-top-section" style="border:2px solid #0067c5"><h4><span class="mt-color-3498db">解决方案</span></h4> <p>如果遇到此问题描述、请联系 <a href="https://www.netapp.com/us/contact-us/support.aspx" rel="external nofollow" target="_blank" title="https://www.netapp.com/us/contact-us/support.aspx">NetApp技术支持</a> 并参考本文。</p></div> </div> <div if="user.groups['Partner'] || user.groups['Internal']" class="mt-style-conditional style-wrap"> <div class="special-history-header-container" id="page-history-top-section" style="border:2px solid #90c44B"><h4><span class="mt-color-3498db">合作伙伴备注</span></h4> <p>PartnerNotes_Text</p></div> </div> <div if="user.groups['External'] || user.groups['Partner'] || user.groups['Internal'] || user.groups['KCS Publisher']" class="mt-style-conditional style-wrap" title="Additional Information"> <div class="special-history-header-container" id="page-history-top-section" style="border:2px solid #0067c5"><h4><span class="mt-color-3498db">追加信息</span></h4> <p>请参阅<a title="Unable to get the account verification e-mail for BlueXP federated user" href="/Cloud/BlueXP/Cloud_Manager/Unable_to_get_the_account_verification_e-mail_for_BlueXP_federated_user" mt-page-link-identifier="7eeb8e8e78b948f896fc8adc49df4d70">无法获取BlueXP 联盟用户的帐户验证电子邮件</a></p></div> </div> <div if="user.groups['Internal']" class="mt-style-conditional style-wrap" title="Internal Notes"> <div class="special-history-header-container" id="page-history-top-section" style="border:2px solid #f88402"><h4><span class="mt-color-3498db">内部参考</span></h4> <p>1.应删除客户电子邮件ID的用户抄送。</p> <p>2.用户现在应使用本地creds进行注册，然后打开<a href="https://services.cloud.netapp.com/federation-setup" title="https://services.cloud.netapp.com/federation-setup">自助服务门户</a>，并在客户AD团队确认属性已按照<a href="https://docs.pingidentity.com/r/en-us/pingfederate-google-cic/pingfederate_google_cic_available_user_attributes_reference" title="https://docs.pingidentity.com/r/en-us/pingfederate-google-cic/pingfederate_google_cic_available_user_attributes_reference">文件说明</a>进行设置后，尝试发送验证电子邮件。 </p> <p>请参见<a href="https://jira.ngage.netapp.com/browse/CDS-6472" title="https://jira.ngage.netapp.com/browse/CDS-6472">CDS-6472</a></p></div> </div> <p> </p>