跳转到主内容

由于无效dword错误过多、主机端口无法禁用- AutoSupport 消息

Views:
65
Visibility:
Public
Votes:
0
Category:
disk-shelves
Specialty:
hw
Last Updated:

状态信息

适用场景

  • ONTAP 9
  • Data ONTAP 8 7-模式
  • FAS 系列
  • AFF 系列
  • SAS连接的磁盘架。

事件摘要

如果I/O模块(IOM)由于主机端口上的错误过多而禁用此端口、则会出现此消息。

验证

​​​​​AutoSupport 消息

HA Group Notification from NetApp 1 (HOST_PORT_FAIL - Disabled by IOM) WARNING

EMS日志

event log show -severity * -message-name callhome*

[node_name: NetApp 1: callhome.hostport.disable:alert]: Call home for HOST_PORT_FAIL - Disabled by IOM

命令行

system node run -node <node_name> -command sasadmin expander_phy_state

Expander phy state on 0c.22 (NETAPP  :DS21212IOM12A    SHJSGXXXXXXXXXX):
                              Pwr         Invald Disprt Loss   Phy    CRC    Phy                   
                          Pwr Ccl Rsv Rls DWord  Error  Sync   Reset  Error  Change SATA           
PHY/BAY STATE             ON  Cnt Cnt Cnt Count  Count  Count  Prob   Cnt    Cnt    Affiliation    
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
 0/P0:0 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      1      ----------------
 ...
 9/P2:1 12.0 Gb/s         --- --- --- --- 0      0      0      0      0      3      ----------------
10/P2:2 12.0 Gb/s         --- --- --- --- 947    24     0      0      0      3      ----------------
11/P2:3 12.0 Gb/s         --- --- --- --- 1      0      0      0      0      3      ----------------

  • Rate unknown 和 Disabled显示在输出中。示例:

Expander phy state on 0a.1 (NETAPP  :DS21212IOM12A   SHJSGXXXXXXXXXX):
                Pwr      Invald Disprt Loss   Phy   CRC   Phy
              Pwr Ccl Rsv Rls DWord  Error  Sync   Reset  Error  Change SATA
PHY/BAY STATE        ON  Cnt Cnt Cnt Count  Count  Count  Prob   Cnt   Cnt   Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
 8/P2:0 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------
 9/P2:1 12.0 Gb/s      --- --- --- --- 1    1    0    0    0    1    ----------------
10/P2:2 Rate unknown   
11/P2:3 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------


Expander phy state on 0a.2 (NETAPP  :DS21212IOM12A   SHJSGXXXXXXXXXX):
                Pwr      Invald Disprt Loss   Phy   CRC   Phy
              Pwr Ccl Rsv Rls DWord  Error  Sync   Reset  Error  Change SATA
PHY/BAY STATE        ON  Cnt Cnt Cnt Count  Count  Count  Prob   Cnt   Cnt   Affiliation
------- ----------------- --- --- --- --- ------ ------ ------ ------ ------ ------ ----------------
 0/P0:0 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------
 1/P0:1 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------
 2/P0:2 Disabled     
 3/P0:3 12.0 Gb/s      --- --- --- --- 0    0    0    0    0    1    ----------------

可能的原因有多种、要确定端口或SAS缆线问题描述 、需要进行进一步分析。

 

解决方法

  1. 重新拔插连接到 报告消息的磁盘架IOM端口模块的两端SAS电缆。
  2. 重新拔插IOM 模块。
  3. 更换SAS电缆。

如果问题描述仍然存在、请联系 NetApp技术支持 并参考本文以获得进一步帮助。 

追加信息

附加信息 _text

 

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.