E-Series 阵列未发送 AutoSupport，显示"ASUP Upload Host InetSocketAddress is unresolved"

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Category:: e-series-systems

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适用于

NetApp E 系列
AutoSupport

问题

在 AutoSupport 测试期间收到以下错误（支持 > 支持中心 > AutoSupport > 配置 AutoSupport 交付方法 > 测试配置）：
以下异常记录在管理软件日志 web-server-trace-log-A.txt或支持数据中的web-server-trace-log-B.txt：

2025-03-12 02:58:13,843 ERROR [SMMonitorTask-4401] trace [ASUPHTTPClient.java:1399] [requestId=0, deviceId=N/A] ASUP Upload Host InetSocketAddress is unresolved. Caller+0 at smmonitor.asup.ASUPHTTPClient.initializeServerAddress(ASUPHTTPClient.java:1399) Caller+1 at smmonitor.asup.ASUPHTTPClient.<init>(ASUPHTTPClient.java:227) Caller+2 at smmonitor.asup.ASUPTask.initializeDispatchClient(ASUPTask.java:1807) Caller+3 at smmonitor.asup.ASUPTask.dispatchAODMessage(ASUPTask.java:2111) Caller+4 at smmonitor.asup.ASUPTask.doTaskOperation(ASUPTask.java:1397) java.net.UnknownHostException: support.netapp.com