E-Series Array Not Sending Auto-supports displaying "ASUP Upload Host InetSocketAddress is unresolved"

Applies to

All E-Series hardware platforms.

Issue

• Attempting to configure Auto-supports receiving alert  "java.net.UnknownHostException: support.netapp.com".
• From a support bundle from the system check the web-server-trace-log-B.txt for the following snippet: 
  • ASUP Upload Host InetSocketAddress is unresolved.
• This will confirm the issue addressed in this KB is occurring.