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使用 SMTP 的 AutoSupport 失败,并显示邮件主机错误 5.7.3 外部客户端 无权提交到此服务器

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适用于

已启用 AutoSupport 传送并将其配置为使用 SMTP 邮件主机:

在集群模式 Data ONTAP 中autosupport show -node * -instance,将指示以下内容:

 State: enable
Protocol to Contact Support: smtp
  Support Address: autosupport@netapp.com
 SMTP Mail Hosts: email.example.com
  From Address: storage-admin@example.com

 

在 7- 模式中, Data ONTAPoptions autosupport将指示,例如:

 autosupport.enable  on
 autosupport.from  storage-admin@example.com
 autosupport.mailhost  email.example.com
 autosupport.support.enable  on
 autosupport.support.to  autosupport@netapp.com
 autosupport.support.transport smtp

问题

在 Data ONTAP 8.x 中,每个节点上运行的 notifyd 服务会为该节点打包并提供 AutoSupport 消息。

如果 notifyd 使用 SMTP 传送 AutoSupport 消息,则在成功后以及出现问题时,它会提供正常响应代码。在节点的 notifyd 和消息日志,autosupport history show输出以及存储控制器的控制台上查找描述性 Err 。

For example

autosupport history show 表示 SMTP 出现故障,并且在MyASUP 站点上看不到 AutoSupport

mailhost 或 notifyd 日志显示类似的 SMTP 错误 454 5.7.3 External client does not have permissions to submit to this server

防病毒软件正在阻止 AutoSupport 消息

错误消息: Autosupport mail was not sent because the system cannot reach any of the mail hosts

 

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