跳转到主内容

由于ONTAP 数据收集器出现内部错误、Cloud Insight性能轮询失败

Views:
5
Visibility:
Public
Votes:
0
Category:
cloud-insights<a>2008749197</a><a>2008704754</a>
Specialty:
oci
Last Updated:

适用场景

  • Cloud Insights ( CI )
  • ONTAP 9
  • ONTAP System Manager
  • NetApp ONTAP 数据管理软件数据收集器(启用了高级指标)

问题描述

  • 无法获取性能数据,因为性能轮询失败,并在 CI OnCommand System Manager 中的数据收集器登录页面中显示以下消息:

Unable to poll performance ... error = Performance Recent Status
Internal error:
com.onaro.sanscreen.acquisition.framework.datasource.DataSourceErrorException: General Error

Data ONTAP API fail: System busy: 7 requests on table "perf_object_get_instances" have been pending for 1678674 seconds. The last completed call took 0 seconds.

  • 在查看 storageperformance 相关 ONTAP 集群的数据收集器的示例日志(位于 acq folder >> storageperformance_datacollectornameone of the timestamp folders 中的错误报告 log_sample.log中)后,可能会出现以下错误消息:

示例:

2021-03-12 17:19:33,895 ERROR [com.onaro.sanscreen.acquisition.datasource.netapp_ontap.NetAppOntapPerformancePackage] datalake collect and report (Poll Count: 1207, Is Macro Poll: false) : [storageperformance] data-collector-name: 1 apis failed: [storageperformance] data-collector-name: perf-object-get-instances(Object : workload) failed: Trying to perform arithmetic between two counters with different cardinality. Counter "read_io_type" has 1 elements, but the other counter "read_io_type" has 10 elements. (1 times)
 

2021-03-12 17:21:54,206 ERROR [com.onaro.sanscreen.acquisition.datasource.netapp_ontap.builder.ZapiIterBase] Aborting all performance api calls due to: perf-object-instance-list-info-iter(Object : lif) failed: System busy: 7 requests on table "perf_object_instance_list_info" have been pending for 2922550 seconds. The last completed call took 0 seconds.

2022-03-19 01:13:22,377 ERROR [com.onaro.sanscreen.acquisition.datasource.netapp_ontap.NetAppOntapPerformancePackage] datalake collect and report (Poll Count: 10124, Is Macro Poll: false) : [storageperformance] data-collector-name: 15 apis failed: [storageperformance] data-collector-name: perf-object-get-instances(Object : workload) failed: RPC: Remote system error [from mgwd on node "node_name" (VSID: -1) to cm at 127.0.0.1] (1 times)

  • 此外,如果尝试在 statistics lif show命令行界面中对集群 SVM 运行命令(通过集群中任一节点的节点管理 LIF 进行访问),则也可能会出现类似的错误,如下所示。 

注意: 此错误消息应与从 CI 中的性能示例日志中获取的突出显示部分相同,但这 performance-object  两个错误消息之间的特定 ZAPI 调用可能不同:

cluster1::> statistics lif show -vserver cluster1
Error: command failed: System busy: 7 requests on table "perf_object_get_instances" have been pending for 1147109 seconds. The last completed call took 0 seconds.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.