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如何为过去发生的SAN事件的RCA收集数据

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适用场景

SAN

问题描述

  • 我们要求NetApp技术支持调查在NetApp技术支持之前未参与的情况下解决的事件的发生原因。
  • 要得出事件的根发生原因、必须了解SAN网络结构中许多不同复杂子系统和系统的情况。
  • 为了加快对已解决的过去事件进行根发生原因分析的速度、NetApp技术支持请求收集某些数据项。其中一些是具体的详细信息、其余是来自各种SAN组件的数据。
  • 在事件发生后尽快收集这些项目有助于确保日志中包含已捕获要调查的事件的时间范围。
  • 本文介绍了为过去发生的SAN事件的RCA收集数据时应遵循的操作步骤。

 

 

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