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由于550 5.7.1无法中继、未从ONTAP 接收AutoSupport 电子邮件

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ontap-9
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core<a>AutoSupport SMTP</a><a> 101496810306511029886 </a><a /><a />
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适用场景

  • ONTAP 9
  • SMTP
  • AutoSupport

问题描述

NetApp 控制器无法将 AutoSupport 电子邮件中继到外部电子邮件地址,包括使用 SMTP 邮件主机服务器的 autosupport @netapp.com

类似错误消息:

  • message: 550 5.7.1 Unable to relay
  • READMSG:554 Mail from user@domain.com rejected for policy reasons
  • message: Access denied: 550
检查 Autosupopt 历史记录
  • Cluster::>autosupport history show

       Seq                   Attempt  Percent  Last
Node      Num   Destination Status         Count   Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
node01    1680   smtp     transmission-failed  15     -     5/28/2020 02:20:53

 

  • 使用“system autosupport history show -seq-num ### -instance”命令查看特定顺序和Last ErrorFailed sending data to the peer。  

Cluster::> system autosupport history show -seq-num 1680 -instance

               Node: node01
   AutoSupport Sequence Number: 1680
Destination for This AutoSupport: smtp
          Trigger Event: callhome.management.log
       Time of Last Update: 5/28/2020 02:20:53
        Status of Delivery: transmission-failed
        Delivery Attempts: 15
       AutoSupport Subject: MANAGEMENT_LOG
           Delivery URI: mailto:autosupport@netapp.com
            Last Error: Failed sending data to the peer 
        Time of Generation: 5/28/2020 00:01:51
   AutoSupport Compressed Size: 131.4KB
         Percent Complete: -
          Rate of Upload: -
    Time Remaining for Upload: 0s
  AutoSupport Decompressed Size: 476.0KB
    Total Collection Time (ms): 6257


详细的错误消息可以通过notifyd.log查看 /mroot/etc/log/mlog/notifyd.log 或查看贵组织的邮件主机日志来确定 AutoSupport 子系统中记录的错误。

如何查看 notifyd . log


run 命令
::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

输出示例:

(emittime: 8/6/2017 01:16:27) (message: RCPT TO:<autosupport@netapp.com>)
(emittime: 8/6/2017 01:16:27) (message: SMTP 0x8115ae810 state change from MAIL to RCPT)
(emittime: 8/6/2017 01:16:32) (message: 550 5.7.1 Unable to relay)



(emittime: 7/7/2017 05:10:31) (message: DO phase starts)
(emittime: 7/7/2017 05:10:31) (message: MAIL FROM:<user@domain.com>)
(emittime: 7/7/2017 05:10:31) (message: SMTP 0x812b31810 state change from STOP to MAIL)
(emittime: 7/7/2017 05:10:31) (message: 554 Mail from user@domain.com rejected for policy reasons.)

(emittime: 3/11/2015 10:11:58) (message: Access denied: 550)

(emittime: 12/3/2021 16:57:10) (message: MAIL FROM:<user@domain.com)
(emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from STOP to MAIL)
(emittime: 12/3/2021 16:57:10) (message: STATE: DO => DOING handle 0x80bd5a008; line 1344 (connection #0) )
(emittime: 12/3/2021 16:57:10) (message: 530 5.7.1 Authentication required)
(emittime: 12/3/2021 16:57:10) (message: MAIL failed: 530)
(emittime: 12/3/2021 16:57:10) (message: DO phase failed)
(emittime: 12/3/2021 16:57:10) (message: Curl_done)
(emittime: 12/3/2021 16:57:10) (message: Marked for [closure]: SMTP done with bad status)
(emittime: 12/3/2021 16:57:10) (message: QUIT)
(emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from MAIL to QUIT)
(emittime: 12/3/2021 16:57:10) (message: 221 2.0.0 Bye)
(emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from QUIT to STOP)
(emittime: 12/3/2021 16:57:10) (message: Closing connection 0)

 

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