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AutoSupport 数据未反映到Active IQ

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Votes:
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Category:
ontap-9
Specialty:
core<a>2009年245000</a>
Last Updated:

适用场景

ONTAP 9

问题描述

  • AutoSupport 在两个节点上均出现故障、并具有HTTPS连接问题描述 :

::> system node autosupport check show-details -node node_name-01
Node: node_name-01
Category:  http- https
      Component:  http-put-destination
       Status: failed
       Detail: HTTP/S PUT connectivity check failed for destination:
           https://support.netapp.com/put/AsupPut/. Error: Timeout
           was reached when connecting to the server -
           'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
      Component:  http-post-destination
       Status: failed
       Detail: HTTP/S POST connectivity check failed for destination:
           https://support.netapp.com/asupprod/post/1.0/postAsup.
           Error: Timeout was reached when connecting to the server
           - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
           ...
::> system node autosupport check show-details -node node_name-02
Node: node_name-02
Category:  http- https
      Component:  http-put-destination
       Status: failed
       Detail: HTTP/S PUT connectivity check failed for destination:
           https://support.netapp.com/put/AsupPut/. Error: Timeout
           was reached when connecting to the server -
           'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
      Component:  http-post-destination
       Status: failed
       Detail: HTTP/S POST connectivity check failed for destination:
           https://support.netapp.com/asupprod/post/1.0/postAsup.
           Error: Timeout was reached when connecting to the server
           - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you
           have network connectivity
           ...

  • AutoSupport 日志记录错误:

::> system node run -node <node_name> -command rdfile /etc/log/mlog/notifyd.log
...
Wed Jul 20 2022 15:43:39 +00:00 Failed to connect to support.netapp.com port 443: Operation timed out

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