E 系列 AutoSupport 交付失败，并显示错误 "Unknown" host in delivery. 已配置 URL"
适用场景
- E系列平台(例如 E57xx、E28xx等)
- StorageGRID SG57xx和SG6xxx设备
- SANtricity 系统管理器
问题描述
- 如果配置了HTTP和HTTPS的传输方法、则AutoSupport传输失败。测试时、系统会报告以下错误消息：
Message:Unknown host in delivery URL is configured
- E系列支持包在管理软件
web-server-trace-log-A.txt或中报告以下异常web-server-trace-log-B.txt：
java.net.UnknownHostException: support.netapp.com: Name or service not known
- 用户通过电子邮件收到以下警报、指示无法传送AutoSupport消息：
Node ID: XXXXXXXXXXX
Host IP Address: xx:xx:xx:xx Host ID: eos-a Event Error Code:
Event occurred: Wed, 13 Jun 2018 20:11:14 +0000
Event Message: An ASUP message could not be delivered from the array management host eos-b to NetApp ASUP https gateway https://support.netapp.com/put/AsupPut/.
- 在支持包中找到的E系列ASUP传输日志文件指示以下交付失败状态：
6/14/18 03:26:49 UTC -> Priority:CRITICAL, ASUP Message Type:AOD Request, ASUP Task Type:AOD Poll, Status:FAILED, Storage Array: XXXXXX, SAID:XXXXXXXX, Chassis Serial Number:xxxxxxxxx, Thread ID:48,002, Delivery Method:HTTPS, Sequence Number:96, Delivery URI:support.netapp.com/aods/asupmessage, AutoSupport Decompressed Size:N/A, Total Collection Time:N/A, Message:Unknown host in delivery URL is configured.