使用Arcserve的NDMP失败、并显示"ndmp_timeout_ERR"和"ndmp_data_halt_internal_error"

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Category:: ndmp<a>NDMP</a><a>2009415114</a><a>ARCserve</a><a>timeout_err</a><a>internal_error</a>

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适用场景

ONTAP 9
NDMP—SVM-scope
ARCserve

问题描述

使用Arcserve备份应用程序进行NDMP备份失败、并显示"NDMP_TIMEK_ERR"和"NDMP_data_halt_internal_error"
从Arcserve日志中、某些"NDMP4_data_get_State"请求似乎未得到响应
NetApp备份日志 —表示备份已成功完成：

dmp Tue Jan 3 09:28:00 EST 2023 ***(0) Phase_change (IV) dmp Tue Jan 3 18:29:53 EST 2023 ***(0) Phase_change (V) dmp Tue Jan 3 18:29:53 EST 2023 ***(0) Tape_close (ndmp) dmp Tue Jan 3 18:29:53 EST 2023 ***(0) End (11234458 MB, 34054 secs, 329 MBps)

NetApp NDMP调试日志 —备份完成、但Arcserve仍会在数小时内发送"NDMP4_data_get_State"请求
每个"NDMP4_data_get_State"请求都会得到响应
此备份最终会由Arcserve中的管理员中止

NDMP日志摘录：
NetApp NDMP服务器报告其已成功完成备份：
Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: DMA<<S V4 sequence=179408 (0x2bcd0) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: Time_stamp=0x63b4ba71 (Jan 3 18:29:53 2023) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: message type=0 (NDMP4_MESSAGE_REQUEST) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: message_code=0x603 (NDMP4_LOG_MESSAGE) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: reply_sequence=0 (0x0) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: error_code=0 (NDMP4_NO_ERR) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: log_type=0 (NDMP4_LOG_NORMAL) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: message_id=132 (0x84) Tue Jan 03 2023 18:29:53 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: entry='DUMP: DUMP IS DONE\n

Tue Jan 03 2023 18:29:54 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: DMA<<S V4 sequence=179412 (0x2bcd4) Tue Jan 03 2023 18:29:54 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: Time_stamp=0x63b4ba72 (Jan 3 18:29:54 2023) Tue Jan 03 2023 18:29:54 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: message type=0 (NDMP4_MESSAGE_REQUEST) Tue Jan 03 2023 18:29:54 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: message_code=0x501 (NDMP4_NOTIFY_DATA_HALTED) Tue Jan 03 2023 18:29:54 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: reply_sequence=0 (0x0) Tue Jan 03 2023 18:29:54 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: error_code=0 (NDMP4_NO_ERR) Tue Jan 03 2023 18:29:54 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: reason=1 (NDMP4_DATA_HALT_SUCCESSFUL)

在~NDMP服务器报告备份成功完成后21小时、ARCserve仍会发送"NDMP4_data_get_State"请求：
Wed Jan 04 2023 15:00:58 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: DMA>>S V4 sequence=191 (0xbf) Wed Jan 04 2023 15:00:58 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: Time_stamp=0x63b5dafa (Jan 4 15:00:58 2023) Wed Jan 04 2023 15:00:58 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: message type=0 (NDMP4_MESSAGE_REQUEST) Wed Jan 04 2023 15:00:58 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: message_code=0x400 (NDMP4_DATA_GET_STATE) Wed Jan 04 2023 15:00:58 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: reply_sequence=0 (0x0) Wed Jan 04 2023 15:00:58 -05:00 [kern_ndmpd:info:6161] [12345] DEBUG: error_code=0 (NDMP4_NO_ER