AutoSupport OnDemand：由于网络环境，暂时发生 asup.aods.response.timeOut 错误

适用于

• AutoSupport OnDemand
• ONTAP 9
• Cloud Volumes ONTAP
• 所有 FAS/AFF/ASA 系统

问题描述

• EMS 日志偶尔会报告来自所有节点或一个节点的以下错误：

Mon May 15 23:58:33 +0900 [node1: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
Tue May 16 00:32:57 +0900 [node2: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.

• 配置 SNMP 后发送给用户的相关 SNMP 陷阱。
• 通过以下命令检查状态时，可以在代理中找到超时错误：

::> autosupport check show-details -check-type ondemand-server
Category: on-demand
      Component: ondemand-server
       Status: failed
       Detail: AutoSupport OnDemand connectivity check failed for destination: https://support.netapp.com/aods/asupmessage via proxy - <proxy name>. Error: Timeout was reached when connecting to the server - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you have network connectivity Node: <node name>

• 然而，经过后续检查，超时错误自行解决，所有类型的 AutoSuport 日志（每日、每周，甚至用户触发的）都已成功接收。

::> autosupport check show-details -check-type ondemand-server
Node: <node name>

Category: on-demand
      Component: ondemand-server
       Status: ok
       Detail: Successfully connected to:
           https://support.netapp.com/aods/asupmessage