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AutoSupport OnDemand:由于网络环境,暂时发生 asup.aods.response.timeOut 错误

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适用于

  • AutoSupport OnDemand
  • ONTAP 9
  • Cloud Volumes ONTAP
  • 所有 FAS/AFF/ASA 系统

问题描述

  • EMS 日志偶尔会报告来自所有节点或一个节点的以下错误:

Mon May 15 23:58:33 +0900 [node1: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.
Tue May 16 00:32:57 +0900 [node2: notifyd: asup.aods.response.timeOut:error]: AutoSupport OnDemand Server (AODS) response was not received before the 30 second time limit.

  • 通过以下命令检查状态时,可以在代理中找到超时错误:

::> autosupport check show-details -check-type ondemand-server
Category: on-demand
      Component: ondemand-server
       Status: failed
       Detail: AutoSupport OnDemand connectivity check failed for destination: https://support.netapp.com/aods/asupmessage via proxy - <proxy name>. Error: Timeout was reached when connecting to the server - 'support.netapp.com'
  Corrective Action: Possible network configuration issue. Ensure that you have network connectivity Node: <node name>

  • 但是,通过后面的检查,超时错误会自行解决:

::> autosupport check show-details -check-type ondemand-server
Node: <node name>

Category: on-demand
      Component: ondemand-server
       Status: ok
       Detail: Successfully connected to:
           https://support.netapp.com/aods/asupmessage.

  • 所有类型的 AutoSuport 日志(每日、每周甚至用户触发)都已成功接收。

 

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