由于550 5.7.1无法中继、未从ONTAP收到AutoSupport电子邮件

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适用场景

ONTAP 9
SMTP
AutoSupport

问题描述

NetApp控制器无法使用SMTP邮件主机服务器将AutoSupport电子邮件中继到外部电子邮件地址、包括AutoSupport @NetApp．com

。类似的错误消息：

message: 550 5.7.1 Unable to relay
READMSG:554 Mail from user@domain.com rejected for policy reasons
message: Access denied: 550

检查自动支持历史记录

Cluster::>autosupport history show

Seq Attempt Percent Last Node Num Destination Status Count Complete Update ------------ ----- ----------- -------------------- -------- -------- -------- node01 1680 smtp transmission-failed 15 - 5/28/2020 02:20:53

使用"system autosupport history show -seq-num ### -instance "命令查看特定顺序、Last Error 为Failed sending data to the peer 。

Cluster::> system autosupport history show -seq-num 1680 -instance

Node: node01 AutoSupport Sequence Number: 1680 Destination for This AutoSupport: smtp Trigger Event: callhome.management.log Time of Last Update: 5/28/2020 02:20:53 Status of Delivery: transmission-failed Delivery Attempts: 15 AutoSupport Subject: MANAGEMENT_LOG Delivery URI: mailto:autosupport@netapp.com Last Error: Failed sending data to the peer Time of Generation: 5/28/2020 00:01:51 AutoSupport Compressed Size: 131.4KB Percent Complete: - Rate of Upload: - Time Remaining for Upload: 0s AutoSupport Decompressed Size: 476.0KB Total Collection Time (ms): 6257

可以通过查看 /mroot/etc/log/mllog/notifyd.log或查看组织的邮件主机日志来查看notifyd.log 在AutoSupport子系统中记录的错误、从而确定详细的错误消息。

如何查看notifyd.log

运行命令
::> node run -node (node name) -command rdfile /etc/log/mlog/notifyd.log

示例输出：

(emittime: 8/6/2017 01:16:27) (message: RCPT TO:<autosupport@netapp.com>) (emittime: 8/6/2017 01:16:27) (message: SMTP 0x8115ae810 state change from MAIL to RCPT) (emittime: 8/6/2017 01:16:32) (message: 550 5.7.1 Unable to relay)

或

(emittime: 7/7/2017 05:10:31) (message: DO phase starts) (emittime: 7/7/2017 05:10:31) (message: MAIL FROM:<user@domain.com>) (emittime: 7/7/2017 05:10:31) (message: SMTP 0x812b31810 state change from STOP to MAIL) (emittime: 7/7/2017 05:10:31) (message: 554 Mail from user@domain.com rejected for policy reasons.)

或

(emittime: 3/11/2015 10:11:58) (message: Access denied: 550)

或

(emittime: 12/3/2021 16:57:10) (message: MAIL FROM:<user@domain.com) (emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from STOP to MAIL) (emittime: 12/3/2021 16:57:10) (message: STATE: DO => DOING handle 0x80bd5a008; line 1344 (connection #0) ) (emittime: 12/3/2021 16:57:10) (message: 530 5.7.1 Authentication required) (emittime: 12/3/2021 16:57:10) (message: MAIL failed: 530) (emittime: 12/3/2021 16:57:10) (message: DO phase failed) (emittime: 12/3/2021 16:57:10) (message: Curl_done) (emittime: 12/3/2021 16:57:10) (message: Marked for [closure]: SMTP done with bad status) (emittime: 12/3/2021 16:57:10) (message: QUIT) (emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from MAIL to QUIT) (emittime: 12/3/2021 16:57:10) (message: 221 2.0.0 Bye) (emittime: 12/3/2021 16:57:10) (message: SMTP 0x80a708940 state change from QUIT to STOP) (emittime: 12/3/2021 16:57:10) (message: Closing connection 0)

或

(emittime: 10/23/2024 23:48:06) (message: RCPT TO:<autosupport@netapp.com>) (emittime: 10/23/2024 23:48:06) (message: SMTP 0x809e4ff30 state change from MAIL to RCPT) (emittime: 10/23/2024 23:48:06) (message: 550 5.7.1 You(ip:XXX.XX.XX.XX) are NOT allowed to RELAY (receiver:autosupport@netapp.com).) (emittime: 10/23/2024 23:48:06) (message: multi_done) (emittime: 10/23/2024 23:48:06) (message: Marked for [closure]: SMTP done with bad status) (emittime: 10/23/2024 23:48:06) (message: QUIT) (emittime: 10/23/2024 23:48:06) (message: SMTP 0x809e4ff30 state change from RCPT to QUIT) (emittime: 10/23/2024 23:48:06) (message: 221 2.0.0 was02.scourt.go.kr Service closing transmission channel) (emittime: 10/23/2024 23:48:06) (message: SMTP 0x809e4ff30 state change from QUIT to STOP) (emittime: 10/23/2024 23:48:06) (message: Closing connection 0)