由于交换机端口问题、出现间歇性AutoSupport传输故障
适用场景
ONTAP 9
问题描述
- 一个节点的AutoSupport传输间歇性失败:
::> autosupport history show -node Node-02 -seq-num 7870 -instance
Node: Node-02
AutoSupport Sequence Number: 7870
Destination for This AutoSupport: http
Trigger Event: callhome.performance.data
Time of Last Update: 4/26/2024 03:29:24
Status of Delivery: transmission-failed
Delivery Attempts: 15
AutoSupport Subject: PERFORMANCE DATA
Delivery URI: support.netapp.com/put/AsupPut/
Last Error: OpenSSL SSL_read: Operation timed out, errno 60
Time of Generation: 4/26/2024 00:00:04
- 已成功为集群中的所有其余节点发送Auto支持。
- 从
NOTIFYD.GZ受影响节点的日志中 可以观察到、ONTAP可以成功收集日志、但连接因操作超时而关闭:
[kern_notifyd:info:1549] Creating autosupport with sequence number 7924, event callhome.performance.data
[kern_notifyd:info:1549] Beginning collection for autosupport with seq num 7924
[kern_notifyd:info:1549] Successfully completed collection for autosupport with sequence number 7924
[kern_notifyd:info:1549] (category: 1549:7924:deliver) (emittime: 5/21/2024 03:42:34) (message: HTTP 1.1 or later with persistent connection)
[kern_notifyd:info:1549] (category: 1549:7924:deliver) (emittime: 5/21/2024 03:42:34) (message: HTTP/1.1 100 Continue)
[kern_notifyd:info:1549] (category: 1549:7924:deliver) (emittime: 5/21/2024 03:49:06) (message: OpenSSL SSL_read: Operation timed out, errno 60)
[kern_notifyd:info:1549] (category: 1549:7924:deliver) (emittime: 5/21/2024 03:49:06) (message: Marked for [closure]: Transfer returned error)
[kern_notifyd:info:1549] (category: 1549:7924:deliver) (emittime: 5/21/2024 03:49:06) (message: multi_done)
[kern_notifyd:info:1549] (category: 1549:7924:deliver) (emittime: 5/21/2024 03:49:06) (message: The cache now contains 0 members)
[kern_notifyd:info:1549] (category: 1549:7924:deliver) (emittime: 5/21/2024 03:49:06) (message: Closing connection 1)
- 对于失败且已成功发送的自动支持端口、系统会观察到多次重试:
::> autosupport history show -node Node-02
Seq Attempt Percent Last
Node Num Destination Status Count Complete Update
------------ ----- ----------- -------------------- -------- -------- --------
Node-02
8042
smtp ignore 1 - 7/9/2024 00:47:00
http sent-successful 7 100 7/9/2024 00:47:10
noteto ignore 1 - 7/9/2024 00:47:00
8041
smtp ignore 1 - 7/8/2024 01:01:29
http transmission-failed 15 46 7/8/2024 05:27:15
noteto ignore 1 - 7/8/2024 01:01:29
- 在 将 受影响节点的节点管理LIF迁移到另一端口后、首次尝试成功发送AutoSupport日志。