跳转到主内容

HWASSIST IDの不一致

Views:
29
Visibility:
Public
Votes:
0
Category:
clustered-data-ontap-8
Specialty:
legacy
Last Updated:

環境

  • 製品モデル:サービスプロセッサを搭載したすべてのモデル
  • OS:clustered Data ONTAP 8.2P6-9.2

問題

両方のノードのHWASSISTが次のエラーを報告しています。

Keep Alive Status : Error: did not receive hwassist keep alive alerts from pa rtner."hwassist test" results in a time out.

Pings to both nodes are successful. Storage failover hwassist stats show:

storage failover hwassist stats show  

ノード        アラートタイプ   アラートイベント   数 テイクオーバーの  前回受信

---------------- ------------ ------------------ -------- ---------- ------------------

hweqecpntap01-02a

                 system_down  power_loss         0 Yes     ---

         system_down  l2_watchdog_reset      0 Yes     ---

         system_down  power_off_via_rlm      0 Yes     ---

         system_down  power_cycle_via_rlm     0 Yes     ---

         system_down  reset_via_rlm        0 Yes     ---

         system_down  power_off_via_sp      0 Yes     ---

         system_down  power_cycle_via_sp     0 Yes     ---

         system_down  reset_via_sp        0 Yes     ---

         system_down  post_error         0 No     ---

         system_down  abnormal_reboot       0 No     ---

         system_down  loss_of_heartbeat      0 No     ---

         keep_alive   periodic_message      0 No     ---

         test      test            0 No     ---

                 

 

ID_mismatch  ---            549 ---     Fri Apr  4 18:09:37 EST 2014

         Key_mismatch ---             0 ---     ---

         Unknown    ---             0 ---     ---

         Number_of_times_hw_assist_alerts_throttled: 0

hweqecpntap01-02b

         system_down  power_loss         0 Yes     ---

         system_down  l2_watchdog_reset      0 Yes     ---

         system_down  power_off_via_rlm      0 Yes     ---

         system_down  power_cycle_via_rlm     0 Yes     ---

         system_down  reset_via_rlm        0 Yes     ---

         system_down  power_off_via_sp      0 Yes     ---

         system_down  power_cycle_via_sp     0 Yes     ---

         system_down  reset_via_sp        0 Yes     ---

         system_down  post_error         0 No     ---

         system_down  abnormal_reboot       0 No     ---

         system_down  loss_of_heartbeat      0 No     ---

         keep_alive   periodic_message      0 No     ---

         test      test            0 No     ---

 

 

         ID_mismatch  ---            539 ---     Fri Apr  4 18:09:10 EST 2014

         Key_mismatch ---             0 ---     ---

         Unknown    ---             0 ---     ---

         Number_of_times_hw_assist_alerts_throttled: 0

2 entries were displayed.

 

Sign in to view the entire content of this KB article.

New to NetApp?

Learn more about our award-winning Support

NetApp provides no representations or warranties regarding the accuracy or reliability or serviceability of any information or recommendations provided in this publication or with respect to any results that may be obtained by the use of the information or observance of any recommendations provided herein. The information in this document is distributed AS IS and the use of this information or the implementation of any recommendations or techniques herein is a customer's responsibility and depends on the customer's ability to evaluate and integrate them into the customer's operational environment. This document and the information contained herein may be used solely in connection with the NetApp products discussed in this document.